Your POA cant blame Evri it needs to be an acceptance that it is your fault, especially with that number of undelivered feedbacks. I appreciate evri have issues and theres the opportunity for scammers but I cant imagine that many people actively leaving negative feedback if they actually had the item.

Do your proofs include all the proofs of actually posting the item? and proof of invoices showing you actually had the stock?

In my POA I did not directly blame Evri or any courier.

I took ownership and acceptance of fault completely.

I have included hundreds of pictures of proof of delivery from the courier website.

for items not delivered, I had attached invoices showing I purchased said items and provided bank statements to go alongside.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi guys,

A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...

Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.

Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.

Is there anyone from Amazon who can expedite this?

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

sorry what I meant was there wasn’t any penalty for going below the expected percentage.

HI, I am trying to create a workflow as I have done many times for FBA, but once I pass the "pack individual units" and go to the shipping screen I get message "An error has occurred. Please refresh the page or try again." i have tried to refresh, I tried to delete the work flow and start again, I wiped temp files and cookies but still get the same error and cant send to amazon fba. anyone had the same issue ?

Thanks

Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

• Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode

• Delete all listings from the inactive marketplace's inventory. Even inactive or out-of-stock listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?

• Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings

• Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

Hello @Seller_1ntD034xtyaM9,

I am Spencer with Amazon.

Have you been able to have your listing reinstated since you last posted?

If not, you can share a case ID with me and I will gladly look into it for you.

Regards, Spencer

B08VS6T8V4

I have been harvesting and making these seaweed capsules for the last six years.

I cannot see the point of building up a brand and amazon remove it without any good reason.

Amazon say it needs approval but it already has approval already,

When you click on the approval it says amazon no longer are accepting "We are not accepting applications to sell

Amazon want the remaining 86 removed, I also just shipped 112 tubs which arrived today.

is there a way to reinstate this listing?

Is this normal practise ?

The other problem I have you cannot return them to n Ireland.

kind regards

Trevor