3 Asin Suspension and appeal
Amazon Suspended my account 10 days ago. Today I did send an appeal two times and received the same answers. Can you read my appeal and the email that Amazon sent me and offer a solution?
Appeal:
Dear Seller Performance Team,
Thank you for providing us with the opportunity to appeal our seller account suspension for its inauthentic items.
What Went Wrong:
Our business model is drop-shipping, this problem was due to a software error, which is unusual and listed by mistake.
What we have done:
•We have deleted all ASINs from our Amazon Inventory, that were, Inauthentic.
•We hired an additional specialist and made improvements to the software so that this does not happen again.
What improvements will prevent this problem in the future?
•We will not publish until all ASINs are fully compatible. We will add products that are original and comply with Amazon policy.
•We have created an improved checklist in our software and we know that this checklist is necessary for successful product quality checks in by our team.
•All products will be more strictly inspected by our team through a long checklist.
Our priority is serving the best service and giving the best customer satisfaction.
We accept full responsibility for this error and fully understand the cause of the suspension.
Please consider reinstating our account and this error is not going to happen again in the future.
Regards,
Seller Name
Company Name:
Seller ID:
07/03/2020
From: pq-seller-assessment@amazon.co.uk
Dear x , We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time.
Please address the following concern(s): You are offering items that may be inauthentic. A list of these items is provided below. Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. Please also send us the following information: A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
– Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
------------------------------------- ASIN: xxxxxx xxxxxx-------------------------------------
How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information, you may no longer sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld. We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk. You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely, Seller Performance Team https://www.amazon.co.uk
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
25 replies
Seller_BS5lg2keRs2QO
Part of the solution is to read Amazon’s policy on drop shipping and see if your business model is in compliance. It would appear not to be and so anything short of changing your business model will likely be rejected by Amazon.
Seller_3yhYGU61cigbH
You’ll only get an answer when you complete everything they are asking, that includes uploading invoices, they won’t accept a reason why you don’t have them they will only accept exactly what they ask for.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_MH5wHgBxJ62DC
I would expect them to keep sending them back asking for the same answers, this happened with us a number of years ago. we were suspended because one person said an item wasnt realy when it was.
30 days it took of sending them the same stuff, it was a very bad time as we had not done a thing wrong. We are still catching up now as lots of our brand lost its ranking.
it certainly changed our outlook on Amazon.
Good luck with it. keep on to them!
Seller_4UwZ7AqkdtZGf
I am having the same issue currently.
I have listed in my inventory 3 products (5 items) amongst other products.
They are classed as toys and games.
They are branded items.
I have not yet sold any of these items however Amazon have decided to choose these 3 ASIN’s completely at random it would appear and have de-activated my seller account.
I have sent proof of purchase of these items from a company that last year turned over £2.4 Billion
This however is not good enough for them and they are asking for supply chain info and other things. Bearing in mind I have only listed the items I physically have in stock, therefore not relying on a supply chain, if my inventory said 20 items but yet my purchase receipt said 2 I could perhaps understand them asking for this.
The most baffling thing about this is that I have not yet sold any of these products so nobody has been able to make an allegation of counterfeit or inauthentic goods.
I spoke to a very nice lady at Amazon on Friday who said she was going to present my case to management as she thought this action was totally unfair.
I don’t hold out much hope of the account being re-instated or the funds in my seller account being released anytime soon, even though the funds have not been accrued with any of these 3 products.
Seller_L7v2f5G3jElRS
When i had to do one of these a few months ago, i submitted a very short explanation, then someone rang me back to explain that i wasn’t going into enough detail and that i basically had to state the obvious as someone reading it wont know anything about the situation at all. So in the end it was two pages long, and i attached everything i could think of, i didn’t have invoices as my items are hand made so i had to just put in invoices for the materials.
One thing that helped me was googling the words ‘amazon plan of action’ and loads came up so i just copied one adding in my own info. I also added a very apologetic end like others had that i had seen on google.
I passed and it was resolved,
I hope this helps.
3 Asin Suspension and appeal
Amazon Suspended my account 10 days ago. Today I did send an appeal two times and received the same answers. Can you read my appeal and the email that Amazon sent me and offer a solution?
Appeal:
Dear Seller Performance Team,
Thank you for providing us with the opportunity to appeal our seller account suspension for its inauthentic items.
What Went Wrong:
Our business model is drop-shipping, this problem was due to a software error, which is unusual and listed by mistake.
What we have done:
•We have deleted all ASINs from our Amazon Inventory, that were, Inauthentic.
•We hired an additional specialist and made improvements to the software so that this does not happen again.
What improvements will prevent this problem in the future?
•We will not publish until all ASINs are fully compatible. We will add products that are original and comply with Amazon policy.
•We have created an improved checklist in our software and we know that this checklist is necessary for successful product quality checks in by our team.
•All products will be more strictly inspected by our team through a long checklist.
Our priority is serving the best service and giving the best customer satisfaction.
We accept full responsibility for this error and fully understand the cause of the suspension.
Please consider reinstating our account and this error is not going to happen again in the future.
Regards,
Seller Name
Company Name:
Seller ID:
07/03/2020
From: pq-seller-assessment@amazon.co.uk
Dear x , We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time.
Please address the following concern(s): You are offering items that may be inauthentic. A list of these items is provided below. Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. Please also send us the following information: A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
– Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
------------------------------------- ASIN: xxxxxx xxxxxx-------------------------------------
How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information, you may no longer sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld. We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk. You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely, Seller Performance Team https://www.amazon.co.uk
3 Asin Suspension and appeal
Amazon Suspended my account 10 days ago. Today I did send an appeal two times and received the same answers. Can you read my appeal and the email that Amazon sent me and offer a solution?
Appeal:
Dear Seller Performance Team,
Thank you for providing us with the opportunity to appeal our seller account suspension for its inauthentic items.
What Went Wrong:
Our business model is drop-shipping, this problem was due to a software error, which is unusual and listed by mistake.
What we have done:
•We have deleted all ASINs from our Amazon Inventory, that were, Inauthentic.
•We hired an additional specialist and made improvements to the software so that this does not happen again.
What improvements will prevent this problem in the future?
•We will not publish until all ASINs are fully compatible. We will add products that are original and comply with Amazon policy.
•We have created an improved checklist in our software and we know that this checklist is necessary for successful product quality checks in by our team.
•All products will be more strictly inspected by our team through a long checklist.
Our priority is serving the best service and giving the best customer satisfaction.
We accept full responsibility for this error and fully understand the cause of the suspension.
Please consider reinstating our account and this error is not going to happen again in the future.
Regards,
Seller Name
Company Name:
Seller ID:
07/03/2020
From: pq-seller-assessment@amazon.co.uk
Dear x , We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time.
Please address the following concern(s): You are offering items that may be inauthentic. A list of these items is provided below. Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. Please also send us the following information: A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
– Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
------------------------------------- ASIN: xxxxxx xxxxxx-------------------------------------
How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information, you may no longer sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld. We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk. You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely, Seller Performance Team https://www.amazon.co.uk
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
25 replies
25 replies
Seller_BS5lg2keRs2QO
Part of the solution is to read Amazon’s policy on drop shipping and see if your business model is in compliance. It would appear not to be and so anything short of changing your business model will likely be rejected by Amazon.
Seller_3yhYGU61cigbH
You’ll only get an answer when you complete everything they are asking, that includes uploading invoices, they won’t accept a reason why you don’t have them they will only accept exactly what they ask for.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_MH5wHgBxJ62DC
I would expect them to keep sending them back asking for the same answers, this happened with us a number of years ago. we were suspended because one person said an item wasnt realy when it was.
30 days it took of sending them the same stuff, it was a very bad time as we had not done a thing wrong. We are still catching up now as lots of our brand lost its ranking.
it certainly changed our outlook on Amazon.
Good luck with it. keep on to them!
Seller_4UwZ7AqkdtZGf
I am having the same issue currently.
I have listed in my inventory 3 products (5 items) amongst other products.
They are classed as toys and games.
They are branded items.
I have not yet sold any of these items however Amazon have decided to choose these 3 ASIN’s completely at random it would appear and have de-activated my seller account.
I have sent proof of purchase of these items from a company that last year turned over £2.4 Billion
This however is not good enough for them and they are asking for supply chain info and other things. Bearing in mind I have only listed the items I physically have in stock, therefore not relying on a supply chain, if my inventory said 20 items but yet my purchase receipt said 2 I could perhaps understand them asking for this.
The most baffling thing about this is that I have not yet sold any of these products so nobody has been able to make an allegation of counterfeit or inauthentic goods.
I spoke to a very nice lady at Amazon on Friday who said she was going to present my case to management as she thought this action was totally unfair.
I don’t hold out much hope of the account being re-instated or the funds in my seller account being released anytime soon, even though the funds have not been accrued with any of these 3 products.
Seller_L7v2f5G3jElRS
When i had to do one of these a few months ago, i submitted a very short explanation, then someone rang me back to explain that i wasn’t going into enough detail and that i basically had to state the obvious as someone reading it wont know anything about the situation at all. So in the end it was two pages long, and i attached everything i could think of, i didn’t have invoices as my items are hand made so i had to just put in invoices for the materials.
One thing that helped me was googling the words ‘amazon plan of action’ and loads came up so i just copied one adding in my own info. I also added a very apologetic end like others had that i had seen on google.
I passed and it was resolved,
I hope this helps.
Seller_BS5lg2keRs2QO
Part of the solution is to read Amazon’s policy on drop shipping and see if your business model is in compliance. It would appear not to be and so anything short of changing your business model will likely be rejected by Amazon.
Seller_BS5lg2keRs2QO
Part of the solution is to read Amazon’s policy on drop shipping and see if your business model is in compliance. It would appear not to be and so anything short of changing your business model will likely be rejected by Amazon.
Seller_3yhYGU61cigbH
You’ll only get an answer when you complete everything they are asking, that includes uploading invoices, they won’t accept a reason why you don’t have them they will only accept exactly what they ask for.
Seller_3yhYGU61cigbH
You’ll only get an answer when you complete everything they are asking, that includes uploading invoices, they won’t accept a reason why you don’t have them they will only accept exactly what they ask for.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_Wqg5EgqxuOwDD
This sentence doesn’t explain what went wrong. You’ll have to go into the detail of this. It’s a big big leap to go from we had a software error which caused us to list inauthenic items. I think you’re going to have to spell out just how the one led to the other.
You’ll also need to cite Amazon’s dropshipping policy and show that you are in compliance with it.
Seller_MH5wHgBxJ62DC
I would expect them to keep sending them back asking for the same answers, this happened with us a number of years ago. we were suspended because one person said an item wasnt realy when it was.
30 days it took of sending them the same stuff, it was a very bad time as we had not done a thing wrong. We are still catching up now as lots of our brand lost its ranking.
it certainly changed our outlook on Amazon.
Good luck with it. keep on to them!
Seller_MH5wHgBxJ62DC
I would expect them to keep sending them back asking for the same answers, this happened with us a number of years ago. we were suspended because one person said an item wasnt realy when it was.
30 days it took of sending them the same stuff, it was a very bad time as we had not done a thing wrong. We are still catching up now as lots of our brand lost its ranking.
it certainly changed our outlook on Amazon.
Good luck with it. keep on to them!
Seller_4UwZ7AqkdtZGf
I am having the same issue currently.
I have listed in my inventory 3 products (5 items) amongst other products.
They are classed as toys and games.
They are branded items.
I have not yet sold any of these items however Amazon have decided to choose these 3 ASIN’s completely at random it would appear and have de-activated my seller account.
I have sent proof of purchase of these items from a company that last year turned over £2.4 Billion
This however is not good enough for them and they are asking for supply chain info and other things. Bearing in mind I have only listed the items I physically have in stock, therefore not relying on a supply chain, if my inventory said 20 items but yet my purchase receipt said 2 I could perhaps understand them asking for this.
The most baffling thing about this is that I have not yet sold any of these products so nobody has been able to make an allegation of counterfeit or inauthentic goods.
I spoke to a very nice lady at Amazon on Friday who said she was going to present my case to management as she thought this action was totally unfair.
I don’t hold out much hope of the account being re-instated or the funds in my seller account being released anytime soon, even though the funds have not been accrued with any of these 3 products.
Seller_4UwZ7AqkdtZGf
I am having the same issue currently.
I have listed in my inventory 3 products (5 items) amongst other products.
They are classed as toys and games.
They are branded items.
I have not yet sold any of these items however Amazon have decided to choose these 3 ASIN’s completely at random it would appear and have de-activated my seller account.
I have sent proof of purchase of these items from a company that last year turned over £2.4 Billion
This however is not good enough for them and they are asking for supply chain info and other things. Bearing in mind I have only listed the items I physically have in stock, therefore not relying on a supply chain, if my inventory said 20 items but yet my purchase receipt said 2 I could perhaps understand them asking for this.
The most baffling thing about this is that I have not yet sold any of these products so nobody has been able to make an allegation of counterfeit or inauthentic goods.
I spoke to a very nice lady at Amazon on Friday who said she was going to present my case to management as she thought this action was totally unfair.
I don’t hold out much hope of the account being re-instated or the funds in my seller account being released anytime soon, even though the funds have not been accrued with any of these 3 products.
Seller_L7v2f5G3jElRS
When i had to do one of these a few months ago, i submitted a very short explanation, then someone rang me back to explain that i wasn’t going into enough detail and that i basically had to state the obvious as someone reading it wont know anything about the situation at all. So in the end it was two pages long, and i attached everything i could think of, i didn’t have invoices as my items are hand made so i had to just put in invoices for the materials.
One thing that helped me was googling the words ‘amazon plan of action’ and loads came up so i just copied one adding in my own info. I also added a very apologetic end like others had that i had seen on google.
I passed and it was resolved,
I hope this helps.
Seller_L7v2f5G3jElRS
When i had to do one of these a few months ago, i submitted a very short explanation, then someone rang me back to explain that i wasn’t going into enough detail and that i basically had to state the obvious as someone reading it wont know anything about the situation at all. So in the end it was two pages long, and i attached everything i could think of, i didn’t have invoices as my items are hand made so i had to just put in invoices for the materials.
One thing that helped me was googling the words ‘amazon plan of action’ and loads came up so i just copied one adding in my own info. I also added a very apologetic end like others had that i had seen on google.
I passed and it was resolved,
I hope this helps.
