Hello everyone,

@Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK @Seller_hnDMgUKxMh1V4@Seller_gAhPNiLrkfTcr @Seller_fgtTzyHQfOM1x

I'm experiencing some difficulties with the account verification process and I'm hoping for some guidance.

We've been selling on Amazon Europe for over 6 years and have always successfully verified the addresses for the beneficial owners of our account. Recently, Amazon requested updated proof of address documents, and we provided the following:

A bank statement (original electronic version showing name and address)

A certified bank letter

An electricity bill dated within the last 180 days

A credit card statement

Despite submitting these documents, they haven't been accepted. We received the following email:

Email from Amazon:

"Hello,

We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account.

Why did I receive this message? You cannot sell on Amazon.co.uk and Amazon European stores if you do not have a selling on Amazon account.

If you register any new accounts, we may also decline them.

The Amazon Payments team"

We've sent all the information to seller-verification-review@amazon.co.uk, but we haven't received specific feedback on what's missing or incorrect.

Has anyone else encountered similar issues with the document verification process recently? Any advice on how to resolve this situation would be greatly appreciated.

Thank you!

Personally I think it's misleading because it doesn't always show the cost of delivery and it calculates the percentage of savings based on the cost of the product without the delivery.

BTW where have all the mods gone?

OK so customer has gone through returns process and as it was an item of clothing Amazon issued a pre-paid returns label (Royal Mail Tracked 48)

Customer returned item on 2nd September, and tracking confirms this and so Amazon issued a refund.

However, I have not received item back - tracking says 'in transit'

What is the procedure now? Do I contact Royal Mail (but I did not buy the returns label, it was Amazon even though they charged me for it) or is it a Safe-T claim? Reading help it implies I have to contact Royal Mail - is that correct?

@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_gAhPNiLrkfTcr

We have requested for an extension to my DD+7 Policy but received no reply yet. Is there anyway of checking to see if my emails sent have been received? We haven't been able to disburse in weeks and have a lot of money owing. Getting to the point of no return on cashflow!

Any help greatly appreciated.

Why we are unable to create parent listings for specific ASINs

It Shows a price error while we create a parent listing. Error is Following

ERROR- "Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.2024-10-03T12:45:54.298Z WRRNM312G1Q6T22R9DYM

-'skip_offer' is required but not supplied".

hi,

If selling via my own branded and manufactured products through FBA only in the UK store (as a UK Ltd). Does a product need to have a EU Responsible person / authorised representative (AR)?

If selling via FBA the product is available for sale in Northern Ireland so potentially all FBA items sold on amazon.co.uk will need a EU representative - even if not directly offered into the EU.

This is from the Amazon GPSR policy: "The GPSR will not apply in Great Britain (England, Scotland and Wales). It will, however, apply in Northern Ireland, under the Northern Ireland Protocol."

Therefore do all products sold on Amazon UK via FBA need a EU AR?

Thanks!

Order Number: 206-0489901-4368319

Merchandise amount: GBP 531.14

Date of claim: 28 August 2024

[Moderator Edit (Sarah_Amz): personal data removed]

Proof of delivery:

Delivery Date: 2024/8/22

Delivery date as specified by Amazon: 2024/8/22

From the logistics website, the order was delivered on the specified delivery date.

And now the buyer just filed an A-to-Z claim to get an easy refund, costing us £531.14. The buyer got the item for free.

I have contacted the buyer to ask him to return the parcel but he has not responded in any way.

This is a scammer and so is Amazon, not scrutinised at all. I submitted a complaint and the response from Amazon was ‘We reviewed all the information and decided that the evidence you provided was not sufficient to prove that the order was delivered.’ However in the previous response, ‘In this case, the tracking information showed delivery, but the buyer did not receive the package. Since you provided sufficient information to prove that the buyer actually received the order, we will not count this claim against your order defect rate.’

Obviously both Amazon and the buyer know that the parcel was indeed delivered, but with neither of them acknowledging it, what confidence do we have in continuing to sell on Amazon Mall?

anyone else get the notice from Amazon today?

"We have received a notice from the UK tax authority, His Majesty’s Revenue and Customs (HMRC), that they have determined that you are not established in the UK for VAT purposes. We must comply with HMRC’s indication, as the responsible tax authority, even though we previously confirmed your establishment in the UK, based on our assessment.

As a consequence, effective upon receiving this notice, the disbursements of part or all of your Amazon sales proceeds to UK customers have been temporarily withheld. Also, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability. Additionally, within 10 days, we will begin to collect and remit VAT taxes on your sales for goods delivered to UK customers."

I have no idea if HMRC have actually said this to Amazon or if its just a repeat of the situation earlier this year, I'm curious if anyone else has been affected by this again or just me?

I am and have always been a UK based business and always pay my tax obligations in full so I don't know where they've got the idea that I'm not.

Amazon throwing so many curveballs at me lately, between 'competitive pricing' policy and overcharging me FBA fees based on false measurements. Feels like they're squeezing everything out of us sellers, even more so than usual.

Hi,

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr

I requested for an extension to my DD+7 Policy but received no reply yet. Can you please help me get this extension. No response from these emails!

I write email but no answer. Maybe sombody can help me.

I am writing to request the withdrawal of the remaining balance in my account. As per your guidelines, I understand that I am eligible to request this refund after 60 days from the day of enforcement, which in my case is after 05/07/2024.

Please let me know if there is any additional information or documentation you require to process this request. I look forward to your prompt assistance.

>> Maybe i need write it somehwrer differetn place. becacsue Email where support say to send me dont exist >>