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Seller_PAoOCZ5pKszVP
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Seller_fAaifN26iYct8
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Seller_OTeOB9PSTW054
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Seller_opsK2MuFiDFql
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Seller_PCKqI6pQG5Um9
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Seller_QcTxwdRBrDspD
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Seller_j9Bd91CW3ZVpr
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Seller_CTfqgyINkSmIw
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Seller_PAoOCZ5pKszVP
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I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.

AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.

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Seller_fAaifN26iYct8
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Mod help in getting unfair feedback removed!
by Seller_fAaifN26iYct8

Once again the broken feedback system strikes again! Bots auto refuse to remove feedback when it should qualify for removal. A customer orders a game console, when it came new they included a pre downloaded game on it, however since it's had multiple owners and been reset the game would of been removed from the system. We clearly mentioned this in the condition comments and stated any codes, dlc or content is not included due to being second hand.

Of course the customer didn't read this and left a 1 star saying it said there was a game when it didn't! How are we to protect ourselves when we describe the items properly but the customers don't bother to look into what they're buying! Would a mod be able to assist with this as my odr is already over the limit

Order id 206-6433675-9049963

Thank you in advance

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Seller_OTeOB9PSTW054
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Dispersement problems
by Seller_OTeOB9PSTW054

Desperate for help please!

I have a balance on my seller account which I cannot disperse. I have tried to verify my account details, but in order to complete this process it wants me to verify some old account details which I don't recognise. I've called all banks I've used in the last 10 years to check, but none recognise the account number! I've opened numerous cases with Amazon, but they just get "transferred" and a day or 2 later I get a standard reply saying I need to verify my bank details. I can't see any way out of this short of filing in small claims court to access my money. Can anybody help please?

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Seller_opsK2MuFiDFql
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I’m trying to restock an existing Asin in my inventory, and add some new ASINS in the health and personal care category. However any items within this category come up with the following gated message:

“Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)”

I’m trying to list NEW stock but there is no way to get around this. Is this a glitch or am I missing something and this includes new too? It happens on ANY health and personal care items. I’ve tried several!

Any help gratefully appreciated!

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Seller_PCKqI6pQG5Um9
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I have followed Amazon's advice and abided by their own criteria for images:

  1. Minimum of 1000px on shortest side.
  2. 72 dpi
  3. .jpeg preferred

Using Adobe Illustrator with very high quality images and text, I tried:

  1. 1000px, then 1600px, then 2000px
  2. 72 dpi, then 100 dpi
  3. .jpeg, then .png

I also tried all kinds of Anti-Aliasing. Yet the images are always somewhat blurry and degraded in quality on all my Amazon Europe stores (5 stores). So what is the secret if abiding by Amazon's own image criteria doesn't work. How does Nespresso have perfect image quality, but my listings look like they were created in MS Paint in low pixel density?

Has anyone figured this out? What export specs gave you real-business-quality results?

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Seller_QcTxwdRBrDspD
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TLDR: Variation issue. Seller support doesn't understand variation theme where are 2 variations per ASIN. Refuses to help.

In short: Parent has 12 ASINs: 2 size by 6 color variations. One variation fell out of the fold. Tried to fix it with flat file uploads and while they show "Success" all across, that 1 ASIN stays out of the parent (it shows correctly with parent in "Edit" of parent ASIN and is grouped in "Manage All Inventory").

Time to call in seller support. After 2 weeks of back and forth now support is repeatedly pointing that "color is the same and would have conflict" completely ignoring that when size is NOT the same, same color variation will not conflict. FFS - that's how variations work.

On top of being an absolute disgrace in terms of knowledge of the system, seller support needs to learn some manners as I'm getting "copy paste" of same reply that "answer on 21/12/2024 is correct"... despite me explaining how variations work in SEVERAL different ways with screenshots etc.

Escalating doesn't work and especially Martin B. from Leadership in support is a completely oblivious to how variations work. Unfit to be in support if you ask me.

For the fees we're paying and standards we need to adhere to, the seller support needs to be best in class, not this nonsense worst support I personally have ever experienced.

Case ID: 10587126632

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Seller_j9Bd91CW3ZVpr
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Reconcile Tool process – FBA
by Seller_j9Bd91CW3ZVpr
Amazon replied

When we receive shipments at our Fulfilment Centre (FC), discrepancies may occasionally arise for various reasons. Amazon has a process to help address these issues.

This process allows you to view any discrepancies and provides guidance on how to resolve them. Here is a video you can have a look with the step by step 😊

Please note that a shipment is only eligible for reconciliation once its status is marked as "Closed."

There are some reasons why a shipment may not be eligible for reconciliation, for example:

• The shipment is still being processed by the Fulfilment Centre.

• The shipment has not yet been delivered to the Fulfilment Centre.

• There is pending confirmation on the final unit counts during the receiving stage.

• Additional units have been found that may be part of your shipment, requiring extra time to process.

• The shipment contents have been received in full or have already been reconciled.

By using the provided tool, you can quickly identify the status of your shipment and the necessary steps to resolve any discrepancies.

If you want to read more about it, and also check video with step by step, please have a look at this help page:

Reconcile your shipment

Enjoy your weekend!

Happy Selling

-JiAlex

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Seller_CTfqgyINkSmIw
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Can anyone tell me how to stop International buyers purchasing from our UK marketplace? We are fully FBA and I can't see anything to disable in "Build International Listings".

Today we received a message from a customer in Korea who returned a faulty item to Amazon. She is requesting reimbursement for the cost of returning the item (£34, more than the price of the item!) but we were shocked that she'd managed to make the purchase in the first place so we want to prevent such sales in future.

We wouldn't have known about this if it wasn't for the direct email to us, rather than to Amazon Customer Services.

I've asked SS three times how to stop such international purchases but they just keep sending me the International Returns Policy and seem to be dodging the question.

Any help is much appreciated.

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Seller_HmXs9Pk97Wcpt
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Brand "Apply to Sell" Not Working
by Seller_HmXs9Pk97Wcpt
Amazon replied

Hi all

I am not new to Amazon (i used to work Amazon for a previous company) just a heads up.

I am trying to list my first product for my brand. Upon trying my first listing, i need to "Apply to sell" under my brand name "Years.com". I have supplied the relevant images of my packaging + website URL but it has been nearly 2 weeks now. I have created a case and submitted the information again for verification.

I was told that Amazon need to verify my account before i can list a product under my brand name and that a notification will be in "Performance Notifications"... it isnt.

So my question, can i list my first product under "Not branded" in the "Add to products" section? If so, would there be any ramifications further on down the line?

TIA

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Seller_T3PyPenCFBWUJ
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Certified Bank Letter
by Seller_T3PyPenCFBWUJ

Hi All

Recently I have been asked by Amazon to provide the certified bank letter with the stamp, i have been to the branch and they don't provide such letters, all they can provide is a bank statement, i sent them the bank statement twice but they kept on insisting for that letter.

Please help me in this matter, as i am losing sales on my account every day.

Regards

Asmaa

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