I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.

AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.

Once again the broken feedback system strikes again! Bots auto refuse to remove feedback when it should qualify for removal. A customer orders a game console, when it came new they included a pre downloaded game on it, however since it's had multiple owners and been reset the game would of been removed from the system. We clearly mentioned this in the condition comments and stated any codes, dlc or content is not included due to being second hand.

Of course the customer didn't read this and left a 1 star saying it said there was a game when it didn't! How are we to protect ourselves when we describe the items properly but the customers don't bother to look into what they're buying! Would a mod be able to assist with this as my odr is already over the limit

Order id 206-6433675-9049963

Thank you in advance

Can anyone tell me how to stop International buyers purchasing from our UK marketplace? We are fully FBA and I can't see anything to disable in "Build International Listings".

Today we received a message from a customer in Korea who returned a faulty item to Amazon. She is requesting reimbursement for the cost of returning the item (£34, more than the price of the item!) but we were shocked that she'd managed to make the purchase in the first place so we want to prevent such sales in future.

We wouldn't have known about this if it wasn't for the direct email to us, rather than to Amazon Customer Services.

I've asked SS three times how to stop such international purchases but they just keep sending me the International Returns Policy and seem to be dodging the question.

Any help is much appreciated.

Hi all

I am not new to Amazon (i used to work Amazon for a previous company) just a heads up.

I am trying to list my first product for my brand. Upon trying my first listing, i need to "Apply to sell" under my brand name "Years.com". I have supplied the relevant images of my packaging + website URL but it has been nearly 2 weeks now. I have created a case and submitted the information again for verification.

I was told that Amazon need to verify my account before i can list a product under my brand name and that a notification will be in "Performance Notifications"... it isnt.

So my question, can i list my first product under "Not branded" in the "Add to products" section? If so, would there be any ramifications further on down the line?

TIA

Hi All

Recently I have been asked by Amazon to provide the certified bank letter with the stamp, i have been to the branch and they don't provide such letters, all they can provide is a bank statement, i sent them the bank statement twice but they kept on insisting for that letter.

Please help me in this matter, as i am losing sales on my account every day.

Regards

Asmaa