A to Z opened for an INR question
Hi all
Ok a customer opened an A to Z for an INR but ive tried to reply twice to say that we can easily send another to rectify the INR but as usual no reply.
So…
Could i just send another item and wait for the 2D confirmation of arrival, and then use that info to appeal the dispute? Or, should i just refund? Now i know that voluntarily refunding will count against me, so how do I refund without invoking the defect? Can i refund from the actual order instead of the A to Z dispute and if so does that count against me? Im happy to send another but also happy to refund, but I dont want the defect!
Suggestions on a postcard 
Thanks
16 replies
Seller_AaTSN0AimLp9O
Refund, do not send a replacement now an A-Z is open, the defect is now unavoidable. Dont even think of adding incorrect tracking for the original item.
Seller_oGFKRixtdkjxL
Out of interest did the customer contact you before opening the case?
Seller_oGFKRixtdkjxL
The only way of avoiding a defect would be for Amazon to deny the claim and close the case as a ‘you are not responsible for this claim’.
If this were to happen it depends on what your original postage method was, if there was a signature, was it sent to a communal address, that sort of thing.
