A-Z Help please - case seemed to have opened again
I recently had an A-Z case (which I asked for help for on @Kika thread) a customer had bought a blanket and spelt her daughters name wrong.
She opened a return request which I denied due to being customised, then after abusive messages went onto open an A-Z. I responded, and then had to accept the return. I then emailed them on Monday to say I still had not received the blanket back.
They closed the case and the A-Z was denied.
Now tonight I have the number 1 back on the dashboard, I click on it and it is the A-Z - even though it now says an investigator closed it on 14th February (even though it was closed on Monday) it is now under “Action Required” but I have not received an email.
Why would this be opened again? Any ideas? Also, what if she sends it back now?
Anyone help please?
12 replies
Seller_Rds42gzScDQFa
Out of curiosity why did you accept a return when the customer opened an A-Z claim when it’s obviously not a valid claim if the buyer misspells a name on a customised item?
