Account deactivated in error?
Hi all,
My account was recently deactivated due to “violation of the Amazon Drop Shipping policy”.
None of my items on my store (only about 10 items in inventory) are drop shipped, it’s all stock that I physically have here. I appealed this approximately 2 weeks ago and still haven’t heard back. Is there any way to fast track this or speak to someone directly?
57 replies
Seller_7VbclcPFFRTnc
Can you post the notification
Have they asked you for your invoices dated prior to sales etc ?
Do you have invoices or is it RA ?
Is that separate to your LDR risk in August ?
Seller_IL54k4kPpUunO
They haven’t asked for any invoices or further information.
LDR issue has been sorted, policy compliance shows as Healthy (zero violations), 0% defects, negative feedback etc, valid tracking rate is 100%
Seller_BS5lg2keRs2QO
Is there any chance that when you sent one of the items it was sent with an invoice from a retailer in error?
Seller_IL54k4kPpUunO
Is there a number to call to speak to the account health specialists? When I try to do it through the dashboard, I get the following error:
Sorry, the form failed to load. Please double check your url.
Seller_IL54k4kPpUunO
Ok, I’ll do that.
Yes I have invoices in the Amazon company name.
I’ve never been asked for anything previously, the first/only communication I had from them was the deactivation email
Seller_IL54k4kPpUunO
No, all are in plain brown boxes, no markings other than the address label.
I wasn’t aware of the voice of the customer until now, I’ve just checked it. Every single order is showing as Excellent, other than one which was a return of a defective item - customer returned it to us and refund was processed immediately upon return with additional money added to cover the inconvenience.
Seller_IL54k4kPpUunO
Nope, nothing put into the box, other than the Amazon packing slip.
I do have a suspicion though, that even with full invoices they are going to want to know what caused the issue, what you have done to fix it etc. - I understand what you mean, but the problem I’m facing that without knowing exactly what the issue is, I cannot offer any explanation nor fixes. I’m not dropshipping, so can provide invoices and photos of stock, but they’ve given no specific details of the problem.
Seller_8HUMp1xBsGh2j
We had a warning for this because we moved our warehouse and forgot to update the Default Shipping address - ie where items are dispatched from.
If you don’t keep this upto date then amazon will (somehow) eventually figure out that things are being sent from somewhere else and automatically accuse you of drop shipping.
Make sure this is set right in your general shipping settings or specific templates.
Seller_zMdVY1OvvxqwA
Is there any possibility that a dropshipper could have used you to fulfil their orders, and then following a complaint, Amazon has blamed the wrong party?
