Account has been deactivated and funds frozen!
Hi,
I am a new business seller and all of the sudden Amazon blocked my account and froze my payments, stating that I sell fake products. I provided them with original invoices which clearly shows my business name and my supplier name and also the products in question being purchased. The supplier is one of the biggest in the UK.
I am simply disgusted by this! All I get in response are same automated emails with the same response! Its truly amazing how a company this big treats the business sellers
Amazon I need my funds unfrozen and paid for what my business is owed.
I provided you with all the evidence that my invoices and purchases are original and not fakes.
I am paying to list on your site and I am being ROBBED!!!
Account has been deactivated and funds frozen!
Hi,
I am a new business seller and all of the sudden Amazon blocked my account and froze my payments, stating that I sell fake products. I provided them with original invoices which clearly shows my business name and my supplier name and also the products in question being purchased. The supplier is one of the biggest in the UK.
I am simply disgusted by this! All I get in response are same automated emails with the same response! Its truly amazing how a company this big treats the business sellers
Amazon I need my funds unfrozen and paid for what my business is owed.
I provided you with all the evidence that my invoices and purchases are original and not fakes.
I am paying to list on your site and I am being ROBBED!!!
44 replies
Seller_5KFiHFlhKadaA
I am sorry to hear that - it is a common thread on here so must be happening alot. My advice is to kiss arse, being angry and stating how out of order they are will not help. Say things clearly as the operatives dealing with this do not have English as their first language so clarity is everything, be patient. Legally they must release your funds unless they can prove that they were gained through illegal trading. good luck
Seller_iBrSIJDZKlsXi
@ vs-merchandise
I know it is easy to say, but try to relax a little and keep it together.
Can you walk us (other forum members) through the events that happened to you?
In order to get some support here we will need to know what amazon emailed you when suspending you account and what response did you send to them
Also as you are new account, it is not uncommon to get proactively reviewed or even suspended by amazon as lately Amazon has stepped up their fight against rogue sellers appearing on their site, cashing in on counterfeits and abandoning their accounts once blown up.
Seller_iBrSIJDZKlsXi
First of all you dont need to beg Amazon for your money.
Also this link will not work for me as this link is related to your account, if you can, please post here copy of the content of this performance notification.
Seller_cVR64cGqUbW1A
Seller_6sxtIS0RbZ5k7
Do you have a letter authorising you to sell Fruit of the Loom products? That might be the problem.
Seller_iBrSIJDZKlsXi
The supplier allows me to sell all products and this item was not restricted on Amazon site.
Thanks.
It is not a suppliers call whether you are ok to sell that or not, it is manufacturer and the right owner who needs to give you authorisation (written) to sell their products on Amazon.
Seller_RG1DcDoncjffe
Hello vs-merchandise ,
After reviewing the information provided by you I understand that your account got deactivated due to authenticity issues on your account.
You would receive your funds once your account gets reactivated. As of now provide the team with all the invoices and documents as requested.
Make sure the invoices which are provided are procured before the listing being made with Amazon. In case you do not have invoices which are procured at the time listing provide the team with the details why you do not have them and also accordingly provide the steps which you will take from now to avoid this situation in the future.
I would agree with @PARTY_DECOR that it’s important that, it is the manufacturer and the right owner who needs to provide the authorization to sell the products.
In case you have authorized document from the manufacture to your supplier mentioning that they are the authorized distributors of the listed products include them in the email as well.
Make all the necessary changes and provide your appeal to the team, so that they can help you with the account.
Thanks,
Preet
Seller_xF4r94PY4tANb
Welcome to the wonderful world of Amazon !!! Basiclly be prepared for some serious headaches and plenty of regular frustration at getting absolutely nowhere. When it’s all going well it’s great but when you need their assistance you might as well just forget about it I’m afraid to say !! I wish you all the best though and hope you manage to sort out your problems. I had the same situation with a UAE account where I was instantly blocked with no explanation or help to rectify the situation. Amazon are only out for themselves and the buyer and the seller who is the main ingredient doesnt get a sniff of help. Your always best working through things via a live chat though and not via an email as you will sometimes get somewhere then. Forget calling them and dont waste your time sending emails either as all you will get is an auto generated reply never answering any of your concerns. Good luck again I hope you sort things out eventually
Seller_cVR64cGqUbW1A
And this is the same response over and over from Amazon after I have supplied everything they wanted.
How should I not be frustrated in such manner that I would take them to court?.
Hello,
Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/12/2019, but funds may be held longer.
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.
Learn more about this policy in Seller Central Help: https://sellercentral.amazon.co.uk/gp/help/18841.
Sincerely,
Seller Performance Team
Seller_cVR64cGqUbW1A
Thanks for your help, but I cannot submit any other plan of action as they won’t allow me.
Next plan of action Small Claims Court!
Account has been deactivated and funds frozen!
Hi,
I am a new business seller and all of the sudden Amazon blocked my account and froze my payments, stating that I sell fake products. I provided them with original invoices which clearly shows my business name and my supplier name and also the products in question being purchased. The supplier is one of the biggest in the UK.
I am simply disgusted by this! All I get in response are same automated emails with the same response! Its truly amazing how a company this big treats the business sellers
Amazon I need my funds unfrozen and paid for what my business is owed.
I provided you with all the evidence that my invoices and purchases are original and not fakes.
I am paying to list on your site and I am being ROBBED!!!
Account has been deactivated and funds frozen!
Hi,
I am a new business seller and all of the sudden Amazon blocked my account and froze my payments, stating that I sell fake products. I provided them with original invoices which clearly shows my business name and my supplier name and also the products in question being purchased. The supplier is one of the biggest in the UK.
I am simply disgusted by this! All I get in response are same automated emails with the same response! Its truly amazing how a company this big treats the business sellers
Amazon I need my funds unfrozen and paid for what my business is owed.
I provided you with all the evidence that my invoices and purchases are original and not fakes.
I am paying to list on your site and I am being ROBBED!!!
Account has been deactivated and funds frozen!
Hi,
I am a new business seller and all of the sudden Amazon blocked my account and froze my payments, stating that I sell fake products. I provided them with original invoices which clearly shows my business name and my supplier name and also the products in question being purchased. The supplier is one of the biggest in the UK.
I am simply disgusted by this! All I get in response are same automated emails with the same response! Its truly amazing how a company this big treats the business sellers
Amazon I need my funds unfrozen and paid for what my business is owed.
I provided you with all the evidence that my invoices and purchases are original and not fakes.
I am paying to list on your site and I am being ROBBED!!!
44 replies
44 replies
Seller_5KFiHFlhKadaA
I am sorry to hear that - it is a common thread on here so must be happening alot. My advice is to kiss arse, being angry and stating how out of order they are will not help. Say things clearly as the operatives dealing with this do not have English as their first language so clarity is everything, be patient. Legally they must release your funds unless they can prove that they were gained through illegal trading. good luck
Seller_iBrSIJDZKlsXi
@ vs-merchandise
I know it is easy to say, but try to relax a little and keep it together.
Can you walk us (other forum members) through the events that happened to you?
In order to get some support here we will need to know what amazon emailed you when suspending you account and what response did you send to them
Also as you are new account, it is not uncommon to get proactively reviewed or even suspended by amazon as lately Amazon has stepped up their fight against rogue sellers appearing on their site, cashing in on counterfeits and abandoning their accounts once blown up.
Seller_iBrSIJDZKlsXi
First of all you dont need to beg Amazon for your money.
Also this link will not work for me as this link is related to your account, if you can, please post here copy of the content of this performance notification.
Seller_cVR64cGqUbW1A
Seller_6sxtIS0RbZ5k7
Do you have a letter authorising you to sell Fruit of the Loom products? That might be the problem.
Seller_iBrSIJDZKlsXi
The supplier allows me to sell all products and this item was not restricted on Amazon site.
Thanks.
It is not a suppliers call whether you are ok to sell that or not, it is manufacturer and the right owner who needs to give you authorisation (written) to sell their products on Amazon.
Seller_RG1DcDoncjffe
Hello vs-merchandise ,
After reviewing the information provided by you I understand that your account got deactivated due to authenticity issues on your account.
You would receive your funds once your account gets reactivated. As of now provide the team with all the invoices and documents as requested.
Make sure the invoices which are provided are procured before the listing being made with Amazon. In case you do not have invoices which are procured at the time listing provide the team with the details why you do not have them and also accordingly provide the steps which you will take from now to avoid this situation in the future.
I would agree with @PARTY_DECOR that it’s important that, it is the manufacturer and the right owner who needs to provide the authorization to sell the products.
In case you have authorized document from the manufacture to your supplier mentioning that they are the authorized distributors of the listed products include them in the email as well.
Make all the necessary changes and provide your appeal to the team, so that they can help you with the account.
Thanks,
Preet
Seller_xF4r94PY4tANb
Welcome to the wonderful world of Amazon !!! Basiclly be prepared for some serious headaches and plenty of regular frustration at getting absolutely nowhere. When it’s all going well it’s great but when you need their assistance you might as well just forget about it I’m afraid to say !! I wish you all the best though and hope you manage to sort out your problems. I had the same situation with a UAE account where I was instantly blocked with no explanation or help to rectify the situation. Amazon are only out for themselves and the buyer and the seller who is the main ingredient doesnt get a sniff of help. Your always best working through things via a live chat though and not via an email as you will sometimes get somewhere then. Forget calling them and dont waste your time sending emails either as all you will get is an auto generated reply never answering any of your concerns. Good luck again I hope you sort things out eventually
Seller_cVR64cGqUbW1A
And this is the same response over and over from Amazon after I have supplied everything they wanted.
How should I not be frustrated in such manner that I would take them to court?.
Hello,
Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/12/2019, but funds may be held longer.
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.
Learn more about this policy in Seller Central Help: https://sellercentral.amazon.co.uk/gp/help/18841.
Sincerely,
Seller Performance Team
Seller_cVR64cGqUbW1A
Thanks for your help, but I cannot submit any other plan of action as they won’t allow me.
Next plan of action Small Claims Court!
Seller_5KFiHFlhKadaA
I am sorry to hear that - it is a common thread on here so must be happening alot. My advice is to kiss arse, being angry and stating how out of order they are will not help. Say things clearly as the operatives dealing with this do not have English as their first language so clarity is everything, be patient. Legally they must release your funds unless they can prove that they were gained through illegal trading. good luck
Seller_5KFiHFlhKadaA
I am sorry to hear that - it is a common thread on here so must be happening alot. My advice is to kiss arse, being angry and stating how out of order they are will not help. Say things clearly as the operatives dealing with this do not have English as their first language so clarity is everything, be patient. Legally they must release your funds unless they can prove that they were gained through illegal trading. good luck
Seller_iBrSIJDZKlsXi
@ vs-merchandise
I know it is easy to say, but try to relax a little and keep it together.
Can you walk us (other forum members) through the events that happened to you?
In order to get some support here we will need to know what amazon emailed you when suspending you account and what response did you send to them
Also as you are new account, it is not uncommon to get proactively reviewed or even suspended by amazon as lately Amazon has stepped up their fight against rogue sellers appearing on their site, cashing in on counterfeits and abandoning their accounts once blown up.
Seller_iBrSIJDZKlsXi
@ vs-merchandise
I know it is easy to say, but try to relax a little and keep it together.
Can you walk us (other forum members) through the events that happened to you?
In order to get some support here we will need to know what amazon emailed you when suspending you account and what response did you send to them
Also as you are new account, it is not uncommon to get proactively reviewed or even suspended by amazon as lately Amazon has stepped up their fight against rogue sellers appearing on their site, cashing in on counterfeits and abandoning their accounts once blown up.
Seller_iBrSIJDZKlsXi
First of all you dont need to beg Amazon for your money.
Also this link will not work for me as this link is related to your account, if you can, please post here copy of the content of this performance notification.
Seller_iBrSIJDZKlsXi
First of all you dont need to beg Amazon for your money.
Also this link will not work for me as this link is related to your account, if you can, please post here copy of the content of this performance notification.
Seller_cVR64cGqUbW1A
Seller_cVR64cGqUbW1A
Seller_6sxtIS0RbZ5k7
Do you have a letter authorising you to sell Fruit of the Loom products? That might be the problem.
Seller_6sxtIS0RbZ5k7
Do you have a letter authorising you to sell Fruit of the Loom products? That might be the problem.
Seller_iBrSIJDZKlsXi
The supplier allows me to sell all products and this item was not restricted on Amazon site.
Thanks.
It is not a suppliers call whether you are ok to sell that or not, it is manufacturer and the right owner who needs to give you authorisation (written) to sell their products on Amazon.
Seller_iBrSIJDZKlsXi
The supplier allows me to sell all products and this item was not restricted on Amazon site.
Thanks.
It is not a suppliers call whether you are ok to sell that or not, it is manufacturer and the right owner who needs to give you authorisation (written) to sell their products on Amazon.
Seller_RG1DcDoncjffe
Hello vs-merchandise ,
After reviewing the information provided by you I understand that your account got deactivated due to authenticity issues on your account.
You would receive your funds once your account gets reactivated. As of now provide the team with all the invoices and documents as requested.
Make sure the invoices which are provided are procured before the listing being made with Amazon. In case you do not have invoices which are procured at the time listing provide the team with the details why you do not have them and also accordingly provide the steps which you will take from now to avoid this situation in the future.
I would agree with @PARTY_DECOR that it’s important that, it is the manufacturer and the right owner who needs to provide the authorization to sell the products.
In case you have authorized document from the manufacture to your supplier mentioning that they are the authorized distributors of the listed products include them in the email as well.
Make all the necessary changes and provide your appeal to the team, so that they can help you with the account.
Thanks,
Preet
Seller_RG1DcDoncjffe
Hello vs-merchandise ,
After reviewing the information provided by you I understand that your account got deactivated due to authenticity issues on your account.
You would receive your funds once your account gets reactivated. As of now provide the team with all the invoices and documents as requested.
Make sure the invoices which are provided are procured before the listing being made with Amazon. In case you do not have invoices which are procured at the time listing provide the team with the details why you do not have them and also accordingly provide the steps which you will take from now to avoid this situation in the future.
I would agree with @PARTY_DECOR that it’s important that, it is the manufacturer and the right owner who needs to provide the authorization to sell the products.
In case you have authorized document from the manufacture to your supplier mentioning that they are the authorized distributors of the listed products include them in the email as well.
Make all the necessary changes and provide your appeal to the team, so that they can help you with the account.
Thanks,
Preet
Seller_xF4r94PY4tANb
Welcome to the wonderful world of Amazon !!! Basiclly be prepared for some serious headaches and plenty of regular frustration at getting absolutely nowhere. When it’s all going well it’s great but when you need their assistance you might as well just forget about it I’m afraid to say !! I wish you all the best though and hope you manage to sort out your problems. I had the same situation with a UAE account where I was instantly blocked with no explanation or help to rectify the situation. Amazon are only out for themselves and the buyer and the seller who is the main ingredient doesnt get a sniff of help. Your always best working through things via a live chat though and not via an email as you will sometimes get somewhere then. Forget calling them and dont waste your time sending emails either as all you will get is an auto generated reply never answering any of your concerns. Good luck again I hope you sort things out eventually
Seller_xF4r94PY4tANb
Welcome to the wonderful world of Amazon !!! Basiclly be prepared for some serious headaches and plenty of regular frustration at getting absolutely nowhere. When it’s all going well it’s great but when you need their assistance you might as well just forget about it I’m afraid to say !! I wish you all the best though and hope you manage to sort out your problems. I had the same situation with a UAE account where I was instantly blocked with no explanation or help to rectify the situation. Amazon are only out for themselves and the buyer and the seller who is the main ingredient doesnt get a sniff of help. Your always best working through things via a live chat though and not via an email as you will sometimes get somewhere then. Forget calling them and dont waste your time sending emails either as all you will get is an auto generated reply never answering any of your concerns. Good luck again I hope you sort things out eventually
Seller_cVR64cGqUbW1A
And this is the same response over and over from Amazon after I have supplied everything they wanted.
How should I not be frustrated in such manner that I would take them to court?.
Hello,
Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/12/2019, but funds may be held longer.
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.
Learn more about this policy in Seller Central Help: https://sellercentral.amazon.co.uk/gp/help/18841.
Sincerely,
Seller Performance Team
Seller_cVR64cGqUbW1A
And this is the same response over and over from Amazon after I have supplied everything they wanted.
How should I not be frustrated in such manner that I would take them to court?.
Hello,
Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/12/2019, but funds may be held longer.
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.
Learn more about this policy in Seller Central Help: https://sellercentral.amazon.co.uk/gp/help/18841.
Sincerely,
Seller Performance Team
Seller_cVR64cGqUbW1A
Thanks for your help, but I cannot submit any other plan of action as they won’t allow me.
Next plan of action Small Claims Court!
Seller_cVR64cGqUbW1A
Thanks for your help, but I cannot submit any other plan of action as they won’t allow me.
Next plan of action Small Claims Court!
