Account held for verification
Hi everyone
Hope someone can help me, 2 weeks ago I received a alert notification saying that my account was being verified and it will takes 5 days if no further info was required. Since then my all my listing became “currently unavailable” I try to contact the verification team and the CS these is the reply
Hello,
We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.
We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible.
Have anyone experienced the same ? Is there anyone I can contact except for the CS? I don’t think is fair that I keep paying for this disservice all my FBA held for no reason
Thank you all in advance.
Kind regards
Alexia
19 replies
Seller_EJIX7rqDNQJi2
I am sorry to hear this, unfortunately account verifications can take anything from a few days to weeks.
I can only advise you to be patient and address any requests for documents which you receive from Amazon.
Also, to escalate the matter, you could try e-mailing seller-verification-enquiry@amazon.co.uk.
Seller_5ZhfJKtJu8vg3
Just want to update you regarding my account being back to normal. I took 3 weeks of frustrations and stress. Im desperation I wrote to Jeff and the account finally got back normal (I don’t if is because I wrote to Jeff but I actually receive a reply from the escalation team ). I’m relieved now but the fact that Amazon didn’t tell you the reason they are taking so long is really stressful.
