Hi fellow sellers,
I'm [modifié par le modérateur (Maya): données personnelles supprimées], Amazon seller from VietNam. I have been used Amazon FBA service for my selling in EU markets
I need advice regarding an ongoing issue with Amazon delaying my reimbursement for lost and carrier-damaged inventory while also automatically disposing of my products without giving me a proper resolution.
Background:
On November 29, 2024, I opened my first case with Amazon because my warehouse had not received any units from a Removal Order (ID: SrZix5Y6t5) that was automatically created by Amazon.
After multiple follow-ups, Amazon eventually confirmed in their Inventory Ledger Report that my inventory was:
148 units marked as "CARRIER DAMAGED."
2 units missing.
Based on Amazon’s own FBA Inventory Reimbursement Policy, I submitted a reimbursement request within the 60-day window after their confirmation of the carrier damage.
Current Issue:
It has now been over two and a half months since I first requested reimbursement, and Amazon keeps delaying the resolution instead of processing the reimbursement.
Instead of addressing the issue, Amazon has created an automatic disposal order (ID: xp3e3vn260) for 47 of my units, and I have no option to cancel this disposal.
Every time I follow up, Amazon simply tells me to "wait" while they continue investigating, without any clear timeline or resolution.
Questions for Other Sellers:
Have any of you dealt with a similar situation where Amazon delayed reimbursement for months instead of resolving it promptly? How did you handle it?
If Amazon continues to delay or deny reimbursement, what are the best escalation channels beyond Seller Support?
What are the most effective ways to involve EU consumer protection agencies or regulatory bodies to force Amazon to act?
Has anyone successfully held Amazon accountable for auto-disposing inventory instead of reimbursing for it?
At this point, I feel Amazon is intentionally delaying the case to make me give up, but I am determined to escalate this as needed. Any advice or shared experiences would be greatly appreciated.
Thanks in advance!
