Amazon Automatically refunds Prime order despite tracking shown as arrived
Customer says order never received, I had no communications from the buyer on my seller account and just noticed an email stating, we have refunded the order and we will deduct the funds from your seller account…
Yet, I checked the tracking and the item was delivered the very next day they ordered.
15 replies
Seller_hC0hNVDuILaKO
Time for a Letter before Action then…
Always assuming that the buyer is not returning the item already that is…
The buyer must have raised a complaint with Amazon who decided to issue the refund, for whatever reason.
Seller_qZO3ZCjoBXEeL
File a Safe-T claim. Put all the details in including a link to the tracking that shows it as delivered.
Seller_kHIYvQFgzwVAy
how do you opt out of this prime scheme?
Seller_FqalN2Equ13mj
File a SAFE-T Claim, here is my template:
The order was placed on [Insert Date]
The order was dispatched on [Insert Date]
The deliver by Date was [Insert Date]
Shipping was purchased via Amazon Buy Shipping
Shipping Service Bought - [Insert Shipping Method]
Tracking Number - [Insert Tracking Number]
Tracking shows as delivered on [Insert Date], the deliver by date
Online Tracking Link [Insert Link]
We received a refund notification from Amazon at [Insert Date]
The reason for the refund given was “Order not received”
According to the Amazon Seller reimbursement for Seller Fulfilled Prime page regarding SAFE-T Claims:
“Delivery was purchased using Buy Shipping Services, the customer claims that an item was not received; however, tracking shows ‘delivered’.”
With this criteria being met, please re-reimburse the refund you have made from our funds .
Seller_FqalN2Equ13mj
I much prefer this way than defend an A-Z claim.
We have always been refunded.
We also use it to get shipping label refunds when the customer has abused the return reason.
The customer requested a return on the [Insert Date] which was automatically approved, the reason being: Item does not work / defective.
The customer used a pre-paid return label provided by Amazon.
Upon receipt, we found it to still be in its protective plastic bag and there was nothing wrong with the item at all, the product was found to be as described and so a refund minus the cost of the pre paid label (£2.99) was made.
We received a refund notification for £2.99 from Amazon at [Insert Date]
The reason for the refund given was “General Adjustment”
According to the Amazon Seller reimbursement for Seller Fulfilled Prime page regarding SAFE-T Claims:
Amazon Customer Service issued a refund to the customer for return delivery label, even though the customer was responsible for paying for return delivery as per policy.
With this criteria being met, please re-reimburse the refund of £2.99 you have made from our funds .
Seller_FqalN2Equ13mj
Just to be clear, my responses are for Seller Fulfilled Prime orders as this is what we do.
We do not do FBA, so that might be different.
Its not totally clear if the original poster is SFP or FBA as it only mentions Prime
Seller_Nz2MTqwBLe52k
either file a Safe-t calim or if you use Amazon shipping use the shipping claims tab and open a claim there.
Amazon will not consult you on this, if a customer phones up and claims INR amazon oblige quickly on prime orders, a little too quickly for my liking - but you should be reimbursed if you have used buy shipping etc
