Amazon Listings Created, altered by another seller and cannot be edited back?
A simple question,
I created some listings ( some back in 2010 ), have been the sole seller since then, a Chinese seller recently hijacked the listing for the reviews by falsely altering brand names and titles.
This seller probably used an Excel file to upload the changed detail in both the title and the Brand ( which is unrelated to the product ), Amazon have agreed regarding the false branding and have attempted to alter the listing back, but not completely. Now if I attempt to make any changes to either Title or Brand Name, the changes are accepted, and go through the process of saving, but the listing stays unchanged ( On Amazon’s simple " Manage Inventory ") and if I upload via Excel Spreadsheet, again the changes for Brand and Title again don’t change, ( I have included small other insignificant changes, just to confirm the process itself is working ).
Does anyone know how a seller is able to alter listings, but then somehow or other prevent the listing being re-edited and altered back, without actually adding any products for sale during the process??.. . Or does anyone know of a method that might work or am I just doing the process wrongly??..
Could there be a heirarcy in accounts where some sellers have more access and priority over others??
27 replies
Seller_Nprc5XWvdLYk9
I think I have this right
I think the seller is creating product detail pages against your ASIN on another marketplace,.
which of course allows the title to be different, to accomodate different languages / product names etc. even different brand names for a local distributor etc
So your product might be
50Crates - Widget presentation set
but then on the other marketplace they have the local title of
Swansong - Back scratcher
then using the build international listing tool - they are then exporting their product list to other amazon territories.
but this is the clincher - the amazon build-international listing tool does not seem to respect the ownership of the existing product details on the destination marketplace - and permits the overwrite.
We had an issue with a french seller - I created the original page on amazon uk - they created a french language version but it used the images I had uploaded along with their poorly translated titles into french - and blank descriptions - and pointless bullet points - incorrect age rating - incorrect country of manufacturer etc etc etc
They then uploaded their listings onto amazon uk/ca/com with the build-international-listing tools and even though by this time the pages were brand registry locked it still allowed them to overwrite the contents of the uk product detail page with the details they had on amazon.fr
We are not the brand owner - so it was extremely difficult to get the pages corrected (we did manage to get the titles fixed - still have an open case to get the bullet points and descriptions fixed)
Seller_x1xMSBwZsJrTE
I’m having a similar issue.
I’ve just noticed one of my best selling items has had the title changed. All the main keywords have been remove and it’s been simplified and shorted to made it quite bland. It’s my own product and I’m the only seller so I can’t see why someone would change the title.
I did sell it in the US, so I’ve checked that to make sure no one has changed it and it all looks ok. It had been duplicated onto other European sites but when I check those now, nothing shows up. All I can think is that it’s been altered by a competitor who wants to knock out my keywords.
The annoying thing is that Amazon say they combine and present the best product data. But they don’t, they take the words of some bozo who has NO previous conection with the listing, NO sales history, and in this case, NO interest in listing the product, and they completely ignore the person who created it and has sold it for EIGHT YEARS!
As if that’s not bad enough that they allowed some Chinese seller to hi-jack the brand on one of the child ASINs which then caused ALL the child items to be separated.
How is all of this in anyway creating a good buying experience? What is Amazon hoping to achieve by allowing this nonsense?
Seller_K8edOfPu9HEmN
Question: If Amazon asked any of you or gave you the choice, whether you would like stick to the way of listing products as it is now or go to a way creating your own listing that was all your own work and no one could hijack or muck about with what would you choose?
Wouldn’t it be so much better if Amazon ditched this catalogue style of listing products and went for a more eBay type of listing?
Just imagine the amount of different problems that would be instantly removed overnight.
Seller_DTufFoxJuMU0M
I have to admit as a buyer I like the Amazon style of catalogue, where if I want to buy something I’m not faced (or at least mostly not on Amazon) with about 5 pages of the same product being sold by 20 different sellers with 5 different listings each under different user ids…
I like the idea of find what I want, then choose the seller.
Though as a seller I hate the fact that its so easy for someone else to change it and I’m not even notified, people can change the entire listing to a completely different product, with a new title, brand name, description and photos in a completely different category and yet I can’t fix a typo in a brand name without jumping through burning hoops while doused in petrol
The system is a good idea, but it needs more consistency and communication, I like blackadders idea that if someone is changing something the majority of sellers with that item in their inventory page (even if out of stock as they might be planning a restock) should be notified and have to vote if they want the change to go through or not. If its not a big majority either way then someone at Amazon (or the seller who’s been on the listing for the longest/made the listing/has sold the most) should be able to have the final say.
Seller_tRuvBEHDedp4q
Been here too many times that Ive given up that anyone in SS with an ounce of common sense or 2 brain cells looks at the information provided.
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Ive got listing in French on the UK site
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Misspelling in titles
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Items that come in various sizes using same pictures etc - but cannot be combined into a variation listing so customer can choose size all because one of the sizes is listed using manufacturer for Brand and not the licensed Brand itself - which means I have 3 separate listings of the item (1 per size) instead of 1 listing with a drop down for the size.
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Item where picture has been changed from a black one to a white - but the title and description states black and the EAN for the item is the black one but I cannot get picture changed back. So customer orders thinking they will get white (as that is what picture is) but I send out black (as EAN and SKU points me at the black one). The fact everything else states black makes no difference to customer as they went on the picture and not on the description. And Amazon uphold any case the customer creates for not as described.
Seller_a6TQH14n0haom
I had a similar problem and had to show Amazon the proof it was my product (branding) sent pics etc and then it was unlocked for me to edit back to original on most listing that were hijacked, I’ve also had to enrol in Brand register and still having problems with the Chinese sellers selling cheap copies, have reported them for violations though nothing happened as yet, sick on the penny chasing Chinese selling tat.