Amazon Return Issues

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_WR7T6V9G62OSg

Amazon Return Issues

Hi all,

We have recently been having a lot of issues regarding returns especially returns we have not authorised or even been contacted about. As you can imagine customers are returning items and expecting full refunds plus reimbursement for the cost of postage for the service they have used some of these are adding up to £16 and above for items that are only worth say £30 so we are at a loss for the original shipment costs plus what customers have paid for return shipping. We were wondering if anyone has been experiencing the same issues and/or what systems different sellers are using for returns in general,

Thanks in advance,
STAFS.

66 views
6 replies
Tags:Returns
00
Reply
6 replies
user profile
Seller_y7wlA8Npjq1Or

Are these FBA or FBM returns?

00
user profile
Seller_EJIX7rqDNQJi2

From your post it sounds like you are referring to FBM returns where the buyers never contacted you but shipped the goods back, right?

If the returns are discretionary, then you aren’t required to cover the return postage. In case the merchandise is sent back after more than 14 days past delivery, you only need to refund it’s price.

00
Follow this discussion to be notified of new activity