Amazon suspending my account
Hi guys, just woke up, got this email:
Hello
Your Amazon.co.uk Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk, and your listings have been removed from our site.
How do I send the required information?
Submit this information at https://sellercentral-europe.amazon.com/cu/contact-us.
What happens if I do not send the requested information?
If we do not receive the requested information your account will remain deactivated.
Funds in your account may be held for 90 days or longer.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
– Why your account is related to multiple fraudulent and blocked accounts
– Why your account should be reinstated
– How you intend to avoid relationships with risky sellers moving forward
– A request for re-review of your account and why
You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
–iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)
–Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely,
Seller Performance Team
Amazon.co.uk
I used my brothers wifi to Login to my amazon account, and do that whenever I’m at his place and work using his computer from time to time, and this happened this morning when I woke up, I have thousands of pounds of inventory and more being shipped, in addition a large balance in my account that I haven’t withdrawn, what do I do? 
41 replies
Seller_0pkMTMROIPEmY
Multiple accounts suspensions are difficult to appeal without identifying the second seller account that needs to be closed prior to attempt to reinstate the original account. If any information used that forms part of the verification process including personal ID, business information, address details, bulk product uploads, the list is long, but if any of these details are matched to a second account this will trigger suspension.
Seller_EJIX7rqDNQJi2
I am sorry to hear this, unfortunately these are Amazon’s rules.
Your account is related to your brother’s suspended account, about which you posted recently:
Amazon doesn’t link suspended accounts over Wi-Fi, however, you logged into your account using his computer + WI-FI at the same time. This must have been enough to create the link.
Based on your previous posts and threads, I don’t think there is a chance of a successful reinstatement in your case.
Seller_oq15KYYASvXrM
Joys of amazon pain in the bum they are
Seller_sXwb68DuNr1PW
Amazon are probaly tracking the external IP address of your brothers account, thus you using his network has flagged your account as originating from the same location.
Seller_0pkMTMROIPEmY
These documents must be authentic and unaltered.
Please make sure that the invoices or receipts include the following:
– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
– Item quantities
– Invoice date (must be issued in the last 365 days and before 8/6/18)
– When you reply to this email, do not delete this code: {amazon.pqref.beb1eee58fa1e2dcbcd23691c2e2f62b}
These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
