Anyone else being f*cked over by Amazon on using Team C

Your response is just fantasy. Your VTR system is not fit for purpose and instead of working with your customers Amazon reorts to its normal Putin style deny and deceive policy. Let me give you our experience with you. A professional response would be to engage with customers who are in a position to point out failings in your systems, but as we know Amazon is NOT a listening company. Just read below for the strong evidence.

I’d be interested to see your response.

Report from our IT director

On 31st March 2022 it was brought to our attention that Amazon EU S.à.r.l. (“AUS”) Decided to make all of our products not eligible for seller-fulfillment. Upon our investigation we found that this was related to a negative valid tracking rate(“VTR”).

AUS Was made aware on the 2nd February 2022 that their VTR system has numerous issues relating to how their api doesn’t correctly call the courier integration systems.
A ticket was raised by Doghealth along with numerous others experiencing the exact same issue inside the Amazon Seller Forums (“ASF”). We were reached out too by an AUS developer regarding this issue and all APC orders that were displayed as invalid VTR but with a tracking number provided were shown to be fully valid with full tracking supplied to both Doghealth, the customer and Amazon.

The AUS developer there is overwhelming evidence to show that the system isn’t working as intended and was assured no negative effects would accrue on our account and any current negative impacts would be overturned.

From the ticket opening on 2nd February 2022 until this date this ticket has sat as ‘pending amazon reply’ / ‘transferred’

We sent an email to the appeals email stating all this information that the VTR isn’t correct due to a bug in Amazon’s systems and received a reply 3 seconds later. Stating not enough evidence was provided and no ‘action to be taken by us to prevent this happening in the future’

Unless AUS. Is hiring superhuman reaction and typing speed this was not investigated by a human being at all. A second email was sent and received the exact same reply 5 seconds later.

We contacted a customer service rep who said that “all appeals are checked by a human being” however the evidence of speed of replies shows that this is not a true statement. The rep also mentioned having to have ‘escalate to support the leader’ At the top of the email. We sent the email 24 hours later along with the quote mentioned by the rep.

After a record breaking 3 minutes we received;

" We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.co.uk.

Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer.
Why is this happening? This decision was made after reviewing both your account and the information provided. We may not respond to further emails about this issue. Sincerely, Seller Performance Team Amazon.co.uk

With the response times being so fast it shows hard evidence that none of this case was investigated by a human and purely another one of Amazon’s automated systems that is negative to the seller with automatic replies