I have been buying postage direct via amazon for a while now as per their guidelines for account health, this was a pain as I pay for a franking machine. I post large letters with Royal Mail, after the recent postage rise I noticed I was only being charged £2.30 for a large 1st class letter under 100g. This was cheaper then the general rate of £2.50, I assumed at last amazon had struck a deal with Royal Mail just like my franking machine rates.
Over the last week I have had 5 customers contact me stating they had been charged an additional £5 as there was insufficient postage paid by me. I asked for photos and each clearly has a postage sticker on it, it's large and covers the whole box so it cannot be missed, then on top a yellow sticker claiming I hadn't paid the postage?
I rang Royal Mail and they don't want to know and passed me back to Amazon who are looking into it, although I don't think they know either.
However today I was printing postage labels, nothing I have done has changed and I have seen I am now being charged £2.50??!!! What is going on, are other businesses having this problem? Have amazon got the postage rates wrong? I am so worried I post tens of hundreds of small letters and if they all come back with a fee I don't know how I will pay for it....
Any help, feedback would be great, also be good to know if you have been charged £2.30 and now £2.50.
Nia
Waystosaythankyou.
