Charged for Prepaid Returns Label but item not Returned
Amazon has introduced free returns for clothing items and sellers are being charged £3.30 per return at the point where the customer requests a return.
However if they do not return the item this cost is still charged to the seller which is nonsense.
There also is a valid list of reasons for free returns including sizing issues which again is wrong that there is a free returns label when buyers fail to check the size chart correctly!!
4 replies
Seller_7VbclcPFFRTnc
the labels should only be charged once the buyer has returned the item as it gets charged when the label has a scan
if they are not arriving back with you , you need to check the tracking and contact Hermes
Seller_BS5lg2keRs2QO
I was under the impression that fashion was free returns regardless now, but in any event you are not supposed to be charged until the label is actually used.
Seller_sFEUMUfeW5484
What are you seeing, that makes you think you have been charged prior to the return being shipped back to you. Note I say Shipped, not received by you.
The label is charged upon first scan, so if you are seeing the charge, then it is on its way back.
Seller_SKsUzvCG3eRKE
Hi,
I am having an issue with this also for damaged items which i dont want the customer to return as amazon are chargin nearly 4 times for a return label than i paid for postage oirginally. Is there a way to remove this?
Customer has been told not to return but i cant refund them unless i also do this charge too
