Claims auto refunded
Hi All
Is it me or has the clowns at Amazon now just decided to refund any A to Z without asking the seller first, had a number of claims (all proved delivered with tracking) just decided on before we even knew there was a claim in place.
Chin up onward and upward
3 replies
Seller_EJIX7rqDNQJi2
Unfortunately, this is the new way how Amazon is now handling the majority of A-Z claims.
They get automatically granted as “Seller Funded” with an instant full refund issued to the buyer and a defect recorded against your metrics.
The policy help page was also edited to exclude the wording about a seller having 3 days to represent their case and replaced it with:
”If we determine that additional information is required during a claim investigation, we will contact you via email, and you must respond within three calendar days.”
https://sellercentral.amazon.co.uk/gp/help/help.html/?itemID=G1781&ref_=ag_G1781_h_r0_cont_sgsearch
You can appeal any incorrectly closed claims through the A-Z claim interface using the “Appeal” button, by opening a case with the Seller Support or if nothing works, by e-mailing jeff@amazon.com or managingdirector@amazon.co.uk.
But make sure that your message is brief, easy to read, written in short paragraphs and includes all necessary information and attachments.
Also, you can learn more about how are the A-Z claims handled in my thread:
Seller_qZO3ZCjoBXEeL
This is the ‘new’ policy that has been in place for several months.
You will need to appeal the A-Z decision.
Seller_io6d9YS1y34K8
And people wonder why Sellers have little time for Amazon , begs belief at times. Wonder if the game plan is just to see how far to breaking point they can push honest sellers
