Claims for non-delivery
I know the current Corona situation is impacting postal deliveries and about 3% of our shipments over the past three weeks are resulting in claims for non-delivery. Why are consumers not more tolerant at present?? Most of our products are very inexpensive (under £5), so sending tracked at our cost would be crazy. So, we use RM 2D tracking, which gives us confirmation of delivery and in almost all cases, shipments are still ‘in transit’. And although customers have the option to pay for upgraded service, they choose not to do so.
Is it me, or do consumers think they are alright to be rude and moan at Amazon, not realizing in many cases, there is a small trader in the background whose livelihood is at risk at present, just like their own might be!
5 replies
Seller_EMhoV0l243Van
Ive waited 5 weeks for a delivery from a seller, and havent messaged, if its under 10£ my theory is, if it turns up it does, if it doesnt then they aint much to cry about.
But most buyers aren’t understanding and will want products right away, i completely stopped selling while Amazon weren’t taking FBA stock, as it just didnt make sense to negotiate all the headache from customers
Seller_MT8rt0A2OpbCx
I haven’t bought anything recently, or had reason to contact a seller, but I believe the Amazon option is “where’s my stuff”, which sets an aggressive tone for the whole conversation with a seller right from the start. If it said “Please can you help with my delivery”, I am sure buyers would have a totally different attitude throughout.
Seller_K8edOfPu9HEmN
I have always had the opinion that most buyers will have a go at an on-line seller rather like the “key board warrior” type, but they would never go into a B&M shop and have the same sort of attitude.
