Why does Amazon make us fill out a form in order to fight a Chargeback claim when we used Amazon Buy Shipping, and we are Claims Protected?
We are literally filling out a form full of information that Amazon already knows because we purchased shipping through Amazon.
Date the order was shipped? Amazon knows. Carrier used? Amazon knows. Tracking? Amazon knows. Delivered? Amazon knows.
Amazon has all of the information it could possibly have because shipping was purchased THROUGH Amazon.
I literally open open up the order number on Amazon and copy/paste all of the information from there in order to fill out the chargeback claim.
It's like a big "gotcha" loophole where Amazon doesn't have your back like it says it will unless you do extra work when these come in.
Amazon is having AI do everything this days... but AI can't handle this?