Closing merged global account...partially
Seller Forums
Sign in
Sign in
imgSign in
user profile
Seller_T6yO0o7wRzWYZ

Closing merged global account...partially

Man, oh man.

Georgia boy from the US here.
I’ve got a couple of accounts merged for global marketplace here. One primary with trademarked, branded store, and one for UK/EU marketplace use that I’ve never used.

I’ve since changed to a different company type (from sole-proprietor to Corporation) on the US side and am leaving behind the UK account and all connected marketplaces in that hemisphere.

So, a couple of issues.

I’ve never listed anything with that account or in those marketplaces, but I’ve started seeing a monthly charge from UK marketplace for around $79USD.
Support told me to downgrade from pro to individual, I have already. Still being charged.
Support told me to put the marketplaces in holiday/vacation mode even though I’ve never listed anyting. I have, still being charged.
I’ve opened multiple tickets via the help portal asking for assistance closing that portion of my account since the normal process is a little ambiguous, but does say I can’t remove individual marketplaces since I’m doing global. It’s all or nothing.
Every ticket though, I only get one reply along the lines of “it seems you want to close your account, follow this link” and they close the ticket so I can’t even reply.

Anyone here have experience unmerging accounts or closing just partial?

I have one login for US/Can/Mex and that was joined for admin with the other account that does UK/EU/etc. I just want to close the UK one that is operating as a different business even.

Thanks,

Confounded in Georgia.

41 views
1 reply
Tags:Holiday, International expansion
00
Reply
user profile
Seller_T6yO0o7wRzWYZ

Closing merged global account...partially

Man, oh man.

Georgia boy from the US here.
I’ve got a couple of accounts merged for global marketplace here. One primary with trademarked, branded store, and one for UK/EU marketplace use that I’ve never used.

I’ve since changed to a different company type (from sole-proprietor to Corporation) on the US side and am leaving behind the UK account and all connected marketplaces in that hemisphere.

So, a couple of issues.

I’ve never listed anything with that account or in those marketplaces, but I’ve started seeing a monthly charge from UK marketplace for around $79USD.
Support told me to downgrade from pro to individual, I have already. Still being charged.
Support told me to put the marketplaces in holiday/vacation mode even though I’ve never listed anyting. I have, still being charged.
I’ve opened multiple tickets via the help portal asking for assistance closing that portion of my account since the normal process is a little ambiguous, but does say I can’t remove individual marketplaces since I’m doing global. It’s all or nothing.
Every ticket though, I only get one reply along the lines of “it seems you want to close your account, follow this link” and they close the ticket so I can’t even reply.

Anyone here have experience unmerging accounts or closing just partial?

I have one login for US/Can/Mex and that was joined for admin with the other account that does UK/EU/etc. I just want to close the UK one that is operating as a different business even.

Thanks,

Confounded in Georgia.

Tags:Holiday, International expansion
00
41 views
1 reply
Reply
1 reply
user profile
Seller_L2WLWf8N814M4

Hi @ATLGaming,

Merging of accounts is permanent. Once you have merged your accounts, you will not be able to undo the merge.

I believe this is the reason why on the Tickets open you get as answer if you want to close the account.

Here you can find detailed information on merged accounts.

Regards.
Nickolas

00
Follow this discussion to be notified of new activity
user profile
Seller_T6yO0o7wRzWYZ

Closing merged global account...partially

Man, oh man.

Georgia boy from the US here.
I’ve got a couple of accounts merged for global marketplace here. One primary with trademarked, branded store, and one for UK/EU marketplace use that I’ve never used.

I’ve since changed to a different company type (from sole-proprietor to Corporation) on the US side and am leaving behind the UK account and all connected marketplaces in that hemisphere.

So, a couple of issues.

I’ve never listed anything with that account or in those marketplaces, but I’ve started seeing a monthly charge from UK marketplace for around $79USD.
Support told me to downgrade from pro to individual, I have already. Still being charged.
Support told me to put the marketplaces in holiday/vacation mode even though I’ve never listed anyting. I have, still being charged.
I’ve opened multiple tickets via the help portal asking for assistance closing that portion of my account since the normal process is a little ambiguous, but does say I can’t remove individual marketplaces since I’m doing global. It’s all or nothing.
Every ticket though, I only get one reply along the lines of “it seems you want to close your account, follow this link” and they close the ticket so I can’t even reply.

Anyone here have experience unmerging accounts or closing just partial?

I have one login for US/Can/Mex and that was joined for admin with the other account that does UK/EU/etc. I just want to close the UK one that is operating as a different business even.

Thanks,

Confounded in Georgia.

41 views
1 reply
Tags:Holiday, International expansion
00
Reply
user profile
Seller_T6yO0o7wRzWYZ

Closing merged global account...partially

Man, oh man.

Georgia boy from the US here.
I’ve got a couple of accounts merged for global marketplace here. One primary with trademarked, branded store, and one for UK/EU marketplace use that I’ve never used.

I’ve since changed to a different company type (from sole-proprietor to Corporation) on the US side and am leaving behind the UK account and all connected marketplaces in that hemisphere.

So, a couple of issues.

I’ve never listed anything with that account or in those marketplaces, but I’ve started seeing a monthly charge from UK marketplace for around $79USD.
Support told me to downgrade from pro to individual, I have already. Still being charged.
Support told me to put the marketplaces in holiday/vacation mode even though I’ve never listed anyting. I have, still being charged.
I’ve opened multiple tickets via the help portal asking for assistance closing that portion of my account since the normal process is a little ambiguous, but does say I can’t remove individual marketplaces since I’m doing global. It’s all or nothing.
Every ticket though, I only get one reply along the lines of “it seems you want to close your account, follow this link” and they close the ticket so I can’t even reply.

Anyone here have experience unmerging accounts or closing just partial?

I have one login for US/Can/Mex and that was joined for admin with the other account that does UK/EU/etc. I just want to close the UK one that is operating as a different business even.

Thanks,

Confounded in Georgia.

Tags:Holiday, International expansion
00
41 views
1 reply
Reply
user profile

Closing merged global account...partially

by Seller_T6yO0o7wRzWYZ

Man, oh man.

Georgia boy from the US here.
I’ve got a couple of accounts merged for global marketplace here. One primary with trademarked, branded store, and one for UK/EU marketplace use that I’ve never used.

I’ve since changed to a different company type (from sole-proprietor to Corporation) on the US side and am leaving behind the UK account and all connected marketplaces in that hemisphere.

So, a couple of issues.

I’ve never listed anything with that account or in those marketplaces, but I’ve started seeing a monthly charge from UK marketplace for around $79USD.
Support told me to downgrade from pro to individual, I have already. Still being charged.
Support told me to put the marketplaces in holiday/vacation mode even though I’ve never listed anyting. I have, still being charged.
I’ve opened multiple tickets via the help portal asking for assistance closing that portion of my account since the normal process is a little ambiguous, but does say I can’t remove individual marketplaces since I’m doing global. It’s all or nothing.
Every ticket though, I only get one reply along the lines of “it seems you want to close your account, follow this link” and they close the ticket so I can’t even reply.

Anyone here have experience unmerging accounts or closing just partial?

I have one login for US/Can/Mex and that was joined for admin with the other account that does UK/EU/etc. I just want to close the UK one that is operating as a different business even.

Thanks,

Confounded in Georgia.

Tags:Holiday, International expansion
00
41 views
1 reply
Reply
1 reply
1 reply
Quick filters
Sort by
user profile
Seller_L2WLWf8N814M4

Hi @ATLGaming,

Merging of accounts is permanent. Once you have merged your accounts, you will not be able to undo the merge.

I believe this is the reason why on the Tickets open you get as answer if you want to close the account.

Here you can find detailed information on merged accounts.

Regards.
Nickolas

00
Follow this discussion to be notified of new activity
user profile
Seller_L2WLWf8N814M4

Hi @ATLGaming,

Merging of accounts is permanent. Once you have merged your accounts, you will not be able to undo the merge.

I believe this is the reason why on the Tickets open you get as answer if you want to close the account.

Here you can find detailed information on merged accounts.

Regards.
Nickolas

00
user profile
Seller_L2WLWf8N814M4

Hi @ATLGaming,

Merging of accounts is permanent. Once you have merged your accounts, you will not be able to undo the merge.

I believe this is the reason why on the Tickets open you get as answer if you want to close the account.

Here you can find detailed information on merged accounts.

Regards.
Nickolas

00
Reply
Follow this discussion to be notified of new activity