Customer cannot attach picture
Twice recently I have tried to resolve a customer complaint by requesting them to send me a picture but they are not able to do so.
The customer insists that there is no ‘Attach File’ button under the message box.
Both customers then asked for my email address so they can send directly to me - and when I explain I cannot send my email address in a message as Amazon will remove it they get quite indignant.
Why are these customers not able to attach a picture to a message?
Instead of quickly resolving the situation with the customer I instead have to get them to return, check the item, then replace - which is very long winded for something that could have been resolved quickly via a picture.
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If there is a glitch in the Amazon system you can always to tell them just to reply to your message in their email software as that is how they received the message, and add any attachments that way. I often reply to sellers that way rather than open my Amazon buyer account, find the message and reply. Copies still go in there if you reply directly
