Customer sent message to say they received an empty box without product inside sent by FBA S&L
Hi All …
Customer sent me a message and said they received an empty box with no product inside … I packed each product and taped each box … my first go at Amazon FBA Small and Light so was extra cautious! what do I do now? I thought Amazon dealt with all customer service and issues? Help! TIA !
3 replies
Seller_SITNVuZK87zGK
They do - so you need to direct them that way.
Seller_77IcbQKVGdZo0
Amazon do deal with all customer service issues
Reasons why this might occur are
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The customer is lying and wants a refund. I get the occasional message such as this and every time I tell the customer to contact Amazon customer service I never hear anything again and the item is never returned/refunded
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The item has been returned to Amazon by another customer. The customer returned it empty. Amazon didn’t check the contents of the box and just put it back into stock
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If you are using the manufacturers barcode they may have sent someone elses product and not yours. This might not have been sealed the same and the item fell out.
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The item has been removed from the box at some point between check in and delivery to the customer. I think this is probably the least likely answer.
Seller_L2WLWf8N814M4
Hello @Glammasters_UK,
“ghost” item delivered? 
As mentioned by @Smiley_Guy and @osgood, the customer can contact customer service and they will support.
Kind regards.
Nickolas
