Anyone having issues with customer support? Had an issue ongoing from the 24th December where all the reviews on the parent asin we list on have gone and its affecting sales. Every time i contact support im told to wait 24 hours or 96 hours but never get a reply. I have asked how i can complain to a more senior member of staff but told i cant and this needs to be escalated and wait for reply, but guess what this never comes

@Seller_TSXM2A5nxWSuH

I have started this as a new thread in the hope that I get some sort of response for it.

Unfortunately our Original account which is of good standing, never had any seller issues for the last year. We have sold 1000+ products this year without issue and our seller account "Is"/"Was" healthy.

A day came where our buyer account appeared to be suspended. Noted that we have never purchased anything on the account at any point in the 12-18 months it had existed. But a notice was sent saying that it breached the conditions of amazon and was suspended and to send proof that we had not broken the terms of conditions in order to have our account closure appealed. We of course sent a rather open response stating we do not use the account for purchasing at all so are unsure of what the issue was and if they could give us some more detail perhaps we could help more but would of course do what we can to resolve the issue as it is of great importance to us.

All we ever got was AI generated responses without any detail of the actual issue ever being said and then responses stopped. We Raised the issue with seller central via the email system for being locked out of the account. To which the response is AI generated and asking us to login to seller central in order to reply to the case and submit screenshots of the error we are having..........................

How can we possibly do that as the issue we have submitted is exactly that "We cannot under any circumstance log in to the seller central account due to the buyer account being deactivated".

We reply to the email to that effect. What do you recieve in reply................

"This inbox does not receive incoming mail"

So you go back to the Issues logging in page, Re-submit a new case with the answer to the original email and full copy of it attached. The reply then comes from Seller central again, AI generated by the looks of it. Sorry and we understand your frustration for us to assist you further...............................Please login to seller central and respond to this case with attached screenshots of your issue............

Months have gone by, our stock sold out and we have recieved our final balance payment from seller central and now we have had to re-setup a new Seller central account and are currently going through the process of Brand Registry, Re-verification of all of our business details so we can set up with the same Store name but with a 2 on it.

This is honestly the most bizzare business system, Amazon has become such a gargantuan machine that there is no way of teams working together to resolve any issues. to think that its imperitive that the Buyer account holds the Token to the seller central account but its impossible for the Seller team to be able to speak to anyone in control of the buyer accounts............. How could that be missed in any team meeting or system planning. Reading the posts on the forum, this isnt the only case of it happening.

I gave up chasing it as the 100+ emails submitted just drained me of time, motiviation and pained me no end and I was ready to drop the product and amazon all together. Until 2 weeks ago a colleague died unexpectedly who had made this product the success it was and I cant let it go. I will do what ever it takes to get things back going and it to be a success again.A