Delivery Performance question
I checked my Delivery Performance area, and in places where should be 0.00% (Pre-fulfilment Cancel Rate, and Valid Tracking Rate) I see some numbers…
After investigation I see that to pre-fulfilment cancel rate, they added transaction from last friday night, when after an hour from purchase, buyer asked to cancel an order as it was made by mistake. I canceled, and choose - buyer ased to cancel… Shouldn’t I do it in the future???
Also Valid Tracking Rate issue… It is Royal Mail 24 and it looks like it simply wasn’t scanned - yet buyer confirms delivery… Should I appeal in both cases? If yes - how?
32 replies
Seller_EJIX7rqDNQJi2
If the buyer did not contact you using a cancellation header, any cancellation will affect your metrics. Next time, you should only cancel after getting the proper message request.
The Valid Tracking Rate isn’t important, it will not cause your account to get suspended. But you are right, if a package doesn’t get scanned for some reason, the order will incur a defect.
None of these defects are appealable.
Seller_qHzcAWcsPVCfg
Agreed - as I wrote - bad coding again from the Amazon crew.
If the system cannot handle a Cancellation request till after the Pending finishes then the Cancellation Request option should not appear till then.
Normally a buyer cancels during the 30 min period and the Sellers never sees the order or the cancellation unless we search for cancellations. Bad software.
