Difficult situation with a return Suggestions wanted

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Seller_sSM7MlKnuKv3W

Difficult situation with a return Suggestions wanted

Hi

Difficult situation with a return.
We had a customer who ordered an item that cost £272. Unfortunately 2 of our dispatch employees sent the same item twice.

Tried phoning the buyer but the number is now changed or dead. And emails are not being responded to. I would like to recover the duplicated item but without contact from the buyer this seems impossible.

Has anyone got any ideas?

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Tags:Returns
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3 replies
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Seller_wRGBSSwJnzaDE

Send them a polite letter (signed for) along with a pre-paid postage label for them to return it. Say you will be expecting it back within a certain time frame. If you don’t receive it back then consider taking things further at that point.

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Seller_N8REXkyGUOygR

Also, don’t admit to phoning them!!!
Not allowed on Amazon as far as i know

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