I have recently sold two books.
I posted them in good time.
I have received emails saying that I need to click to show that I have dispatched them.
When I click the link in the email, there are no items listed and no orders registered.
This also happens when I try to log in normally, without following the email link.
I know that I have items in my inventory and want to tell the system that my items have been dispatched.
What has gone wrong, and how can it be put right?
Could I be inadvertently holding two seller accounts with different passwords?
If so, I do not know what the second (original?) password is.
ALSO: am I correct in thinking that the sellers’ payments are not released by Amazon until after the items has been noted as dispatched?
Any help here is welcome.
A long phone call to Amazon support yesterday resulted in much confusion on both sides, mostly due to language problems and the operative’s reluctance to deal with the issue.