Documents for confirmation.Have problems
I sent bank letter and water bill on my companies address.But I received : “Please clarify discrepancy between bank letter and water bill for your address.”
This letter from seller-verification i received for 5 times.I dont understand what they need.
Can pls help me.
Documents for confirmation.Have problems
I sent bank letter and water bill on my companies address.But I received : “Please clarify discrepancy between bank letter and water bill for your address.”
This letter from seller-verification i received for 5 times.I dont understand what they need.
Can pls help me.
3 replies
Seller_ejwc84JNL5Uk6
The addresses should match EXACTLY to that entered in your Amazon details - and both to each other. It might just be a street spelling or building/house number, but Amazon are saying they differ in some way.
Seller_hC0hNVDuILaKO
As @Shrewsbury_Marine_S1 says, the details on each document need to match the info on Amazon exactly, that means letter for letter and space for space.
The two documents need to match each other as well.
Even if the addresses are the same, if the format is slightly different then the Amazon bots will pick up the difference and reject them.
Seller_EJIX7rqDNQJi2
Were you asked to provide both documents? As Amazon normally only asks for just one document as the proof of address, with a bank account statement being the most recommended option.
It would be good if you posted here your entire communication with Amazon since you started the verification.
