Email to the MD, please help!

Good afternoon,

For the past few months I have been trying to access the US marketplace with our account with no luck, I have tried contacting the UK and recently the US seller support team.

This has proven pointless as nobody really knows how to solve the issue and they send me around in circles (UK points to US and vice versa). You can find more details about the problem here.

Having exhausted all my options I’m going to try and escalate this to the MD. If you could help me phrase this better as English is not my first language I would be extremely grateful.

We have been unable to access the US marketplace, this is preventing us from expanding into said marketplace. When we try to login into seller central US we encounter a sign-on loop which you can see in the first two pictures attached.

We have tried to solve this issue with Seller Support UK through case ID: XXX752, we then contacted the US team last Tuesday which advised us to wait 48h for them to try to fix it and if that was not the case we could proceed to open an account with a different email address and then merge them. We did as requested and opened an account under XXXXX@gmail.com.

This account has solely been used for the purposes of contacting Seller Support as we do not want to violate any Amazon policies of duplicate accounts.

After going through all necessary verification steps we contacted US support again and they said that they are unable to merge the accounts and created case ID: XXXX441 which we are unable to answer since we cannot access the case dashboard in said marketplace.

Today we contacted US support again and they opened case ID: XXXX621 under the new account again telling us that this issue cannot be resolved on their end.

Please advise a way for us to gain access to the US marketplace either through resolution of the sign-on loop, merging of the accounts or otherwise.

Kind regards,

PMA.