Empty Box using Hermes signed delivery
Got my first two empty box claims. I am using FBM and have pictures of what I couriered using Hermes. The two deliveries are for an electronic gaming console worth GBP 550. Read some informative replies from @Kika but just wanted to be sure on what are my rights and what happens if an A-Z is raised by buyer. Both buyers seem to reply at the same time so I dont believe them completely - almost seems like they are talking to each other. The order was delivered and was done using Hermes 2-5kg signed option. They both accept package was delivered and both say that it came empty. Asked them for pictures and they both ask me for my email id or to send it to their email directly.
I have told them its against Amazon policy and will wait for the pictures.
One buyer claims that they have video of when they opened the box. Hermes states that box was delivered to neighbour.
Any advise would be appreciated
8 replies
Seller_BfC4NNmWT42Uh
By the look of it Hermes say they regularly spot check/audit weights to ensure correct charges are applied. Maybe worth contacting Hermes and seeing if yours could have been checked for weight? bit of a long shot but you never know! Good luck.
Seller_amUAzjvL5uIzu
Of course they have,I always video myself opening a box
A £550 item sent by Hermes,your way too trusting.
Seller_NoLYurmb006tq
Hi
They can reply to your email from thier and attach 2-3pics and it will also allow them to attach if using amazon on Web browser.
I would raise the claim on both with Hermes ASAP some items are depot checked going through scanners so may be lucky it catching weight but that does not say courier or customer has not taken it out the box.
I would reply to the customers asking as below.
Hi, could I kindly ask you give us seven days to look into this I appreciate it is very frustrating for you at the moment but given the value of the items its most likely to become a Police matter and we need to make Hermes aware.
Luckily we only Use secure GPS tracking with our Hermes Business Account which basically means all our parcels are fully GPS tracked and weight checked going in and out of depot so we will see if the item has gone out the box in the depot or after its left.
If it happens to be in between Hermes will investigate and compensate if however its been once its left the depot this will become a police matter as it would point to courier which tampering with postal items carries a minimum jail sentence so please be rest assured we will get your item and the culprit will be prosecuted.
Please do not be offended by this sentence but we will be asked if we have made you aware.
If in the highly unlikely event the police were to later find the item was delivered charges against yourself for obtaining goods by deception which has upto a 10 year jail sentence attached.
We know its most likely the customer but something like that may help them come up with some BS story, I would hold your ground make sure you chase hermes every couple of days once cases logged and see what they come back with before these two go towards A-Z complaints
Seller_6sxtIS0RbZ5k7
I would change that last bit to read:
Please could you thoroughly check with all family members whether they opened the parcel in your absence as, once the Police are involved, if it turns out that it was delivered it could leave you open to a charge of obtaining goods by deception.
Seller_mMqSSTqMy4X7U
Good luck. Don’t expect any help from Amazon as they are on the side frausters. There are good advices by PeterT and Jackie1. Try to make them scared. If they still go ahead by their claims(Amazon may fund the refund in your case) and they were refunded send them a letter of action.