I have been a registered Amazon seller for more than two years and have been operating and paying taxes legally in Germany. I also registered my user name as my brand name.
Last Monday I received a notice from Amazon that my seller account was deactivated because my seller account was linked with another seller account, which has the same name as my brand name. - That is, Amazon determined that my own account was associated with myself!
My personal guess is that I went to Paris to attend an exhibition last weekend, during which I used the public free wifi in the exhibition hall and at the Paris airport. At the same time, other sellers may have also used the wifi to log in.
I explained this to the Amazon team and provided them with the authorization letter from the third-party service company (the tax agency in Germany) to access Amazon data, monthly bills paid to the tax agency, and bank transfer records as requested. But my appeal was still rejected. I can't find any additional documents.
I am sure that I only have one Amazon seller account and my account information has not been shared with others or stolen (I only use my own laptop to log in).
But now I totally don't know is there are any other documents I can upload and I don't know what else I can do to make Amazon realize that they made a mistake in stopping my account.
Please help me share your experience and suggestions......
