FBA Delivery issues
Hi, so I sent a parcel to be sold under Amazon FBA using a 3rd party courier, they sent the parcel to a different depot that instructed, it went to Dunfermline instead of Bolton, and was apparently delivered under a returns trailer instead of with other FBA stock, they also claim the person at Amazon that took the parcels did not sign due to covid and as such I have no proof of delivery but Amazon are refusing point blank to do anything at all, not even search for the parcel, when it was delivered there 2 months ago now, is there anything else that can be done except court action? as that is currently under way but will take some time
17 replies
Seller_BS5lg2keRs2QO
Why is there already court action - seems a bit premature? What courier did you use? Have they given you any actual evidence of making the delivery - nothing stamped by Amazon?
Seller_esvgLzKXw2YAl
Frankly, from what you have said, this is completely the couriers fault and nothing to do with Amazon.
As such, you should be able to claim for loss from them.
Which courier is it?
Seller_n6b3cXKBYPztO
I’m not sure exactly how true this is, but apparently as well as it was delivered under a returns trailer and not via FBA by the courier no BOL would of been provided? so it seems like the parcel is basically just in the wrong section of the Amazon warehouse and could be found there
Seller_NoMNQDGnEW5Bx
If there’s no proof of delivery then it has to be with hermes not amazon.
Do hermes cover parcels worth that much?
Seller_9STXpYPrXwMpj
I’ve had a similar issue, I had a shipment of 2 boxes of mixed SKU’s delivered to Amazon with signed proof of delivery, 1 box was processed fine but the other box is missing, Amazon are saying they have no evidence of taking delivery of 2 boxes & have even asked if the missing box was actually sent. I have given them the proof that 2 boxes were collected (signed for) from me by TNT also I’ve sent them the packing list of both boxes in the shipment & the signed proof of delivery of 2 boxes to Amazon. What really pisses me off is the fact that they are not even acknowledging any of the proof i have sent then even though I keep ask why they haven’t.