A client ordered on Amazon.de 3 different items, all being FBA.
Then, the client says they received only 2 out of 3, and leaves a bad feedback.
To anyone reading this, this can only mean that 1 item is missing.
I asked seller support to remove this feedback but they refused, saying that the client says they received a “wrong article”, although the cleint clearly wrote that 1 item is missing.
Then, support closed the case, with no possibility to re-open it. And all the other cases that I tried to open to appeal this unfair decision are being immediately closed.
Delivery to the client from FBA warehouses are Amazon responsibility as per FBA rules.
I feel cheated and it is infuriating that my shop’s image is dependent on the decision of some random outsourced guy who does not give a single care about his job and did not even read the client’s complaint.
Anyway, I wanted to know how I can appeal this.