Dear Seller Community,
I am reaching out to seek guidance and support regarding the reactivation of my UAE seller account (M ARSAL STORE), which has been inactive for over 8 months. The deactivation occurred due to its linkage with my USA seller account, which faced a Listing Policy Violation earlier this year. Despite multiple appeals, no one has responded to my requests, and I feel unheard.
Account Background:
I initially registered my account with Amazon in the USA marketplace.
Amazon granted me access to sell in 16 marketplaces globally, including the UAE.
I began selling in the UAE marketplace, where my account performed successfully without any direct violations or issues.
Reason for Deactivation:
The UAE account itself has no policy violations. However, it was deactivated due to its association with my USA account, which was deactivated after I inadvertently violated a Listing Policy. This mistake was unintentional, as I was a new seller unfamiliar with Amazon’s guidelines at the time.
Challenges Faced:
My account has been inactive for 8 months, severely impacting my business.
No one is willing to listen to my appeals, and I have received no responses despite repeated attempts.
My FBA inventory is unaccounted for, and I am unable to retrieve or manage it due to the account deactivation.
Steps Taken to Ensure Compliance:
I have thoroughly reviewed Amazon’s policies and guidelines to ensure compliance moving forward.
I have implemented internal measures to avoid similar mistakes in the future.
I am actively working on an appeal to resolve the issue with my USA account, which is linked to my UAE account.
Request for Reactivation:
Given that my UAE account has no direct policy violations and has operated successfully within Amazon’s rules, I believe its deactivation is unwarranted. I urgently request help in reactivating this account, as it would allow me to continue serving customers in the UAE marketplace and resolve my inventory concerns.
How Can I Reactivate My Account?
Can anyone with expertise in resolving account deactivations provide guidance on how to proceed? I am eager to resolve this issue as soon as possible and would greatly appreciate your advice or suggestions.
Conclusion:
I sincerely apologize for any inconvenience caused by this situation. I am fully committed to adhering to Amazon’s policies and maintaining the trust of the community. Thank you for taking the time to read my case and for any support you can provide.
