Occasionally, we get messages from our FBA customers asking us for a refund because something is faulty or didn’t get delivered or whatever.
We previously had a template response with the following link on that used to enable them to get to a chat to get things sorted:
Now it seems that this just takes them to some hub, and certain customers can’t navigate their way around this.
I know that they should be able to go to their order page and initiate a return from there, but I also know from my own purchasing experience that this doesn’t always have the same set of options.
Is there a sure fire way you FBA guys use to direct them to where they need to be? It would be nice if Amazon ensured that these emails that we are not supposed to do anything about (refunds, etc.) didn’t even come through to us.
Ideally, there would still be a single link that I could use, seeing as I’m actually paying for someone else to deal with this.