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Free returns of Fashion items for seller fulfilled orders
Effective August 9, 2021, all seller fulfilled offers on Fashion items will feature a free return message, and sellers will no longer be able to deduct the return shipping fee for Fashion items listed under Apparel, Shoes, Jewelry and Watches in the UK.
To learn more about this update, go to, Free returns of Fashion items for seller fulfilled orders here.
104 replies
Seller_ZMOSQACsPKbpT
“Start the discussion” - Well, I will do it
Can anyone from Amazon join the discussion and simply tell us that FBM sellers are no longer welcome? It will save you a lot of time in thinking how to get rid of us. I am also interested to know why Fashion category? Is it because the profit from sales is so miserable, so you want to make it even harder for those who sell in this category?
Thanks… but no thanks
Seller_0Amk0hnQkPWMH
This really pees me off. Buy a piece of jewellery for an evening out return it as “change of mind”. Amazon ignores the fact it stinks of cigarettes and really cheap perfume, “oh but it’s a change of mind” so nothing the poor long-suffering seller can do about it, and I have to stump up the flipping return cost.
This policy stinks (pun intended)
Seller_3TuKPsB3ieWKC
Would be interested to know how this is classed as a ‘discussion’.
Amazon force us into it, end of discussion. Amazon (unlike other platforms) do not need marketplace sellers so they can dictate far more than others.
Margins are already impacted by returns which are understandably high in this category now we need to ‘absorb’ even more costs.
Amazon already doing their bit for the environment…why return to the seller who can resell it when returnless refunds now mean more stuff will go straight in the bin and sent to landfill.
Great to see that sellers will ‘benefit’ from Amazon’s fantastic rate compared to Royal Mail’s 96p cost which 75% of our products fall into.
There are a number of options available for sellers like us,
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We offer free postage for everything currently so we will be adding postage for items (as I understand it this is not refundable for items returned after 14 days, so we can recoup some of the extra charges here).
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We will be deleting certain products from sale on Amazon and they will now only be available through our website and other marketplaces.
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We will be increasing the prices of some categories of products to cover the increases, so for our most popular items customers will see a price of £1.50-£2.00 more compared to other marketplaces.
Like most fashion sellers will understand, Amazon seem to just discount the fact that utter garbage frequently gets returned to us - worn products, wrong products, garments ripped and torn, covered in fake tan and deodorant, stinking of smoke and perfume, which usually have to be thrown straight in the bin. This happens daily.
Thanks Amazon. The pleasure, as always, is all yours .
Seller_3TuKPsB3ieWKC
Policy just gets better!
What happens if the return is lost or damaged in transit?
The seller will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
How does that work then?
Seller_4AiP4mlfvzcri
What I want to know is, who on earth gave this policy the thumbs up, clearly someone who does not sell in this category 
Seller_mt2u4BQ5jqWyW
We will simply remove any items affected and sell them elsewhere.
Open season for buyers who abuse the system, buy it, wear it, return it, for free!
Free fashion for the weekends. Don’t have to buy it any more!
Funny other big fashion retailers are starting to clamp down this abuse.
As other contributors say Amazon don’t do discussion
Seller_7rsIxdbOS2HE2
For anyone who sells in this category, I am sorry for the added “selling on amazon” stress you will no doubt face with this new policy.
Seller_BzOZYxiM4k55e
Is there any point complaining about it? Amazon are not going to listen to sellers, they’ll do what they want whenever they want.
We need a seller’s union to make them listen to us.
Seller_cfezpmKDByqFg
We will continue with our in-house Seller Policy and refrain from listing any clothing on Amazon. Works for us 
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