Help with A-Z Claim appeal
Please can somebody help with my A-Z claim appeal.
The customer is claiming non delivery of item. Tracking shows delivery.
However the customer did also contact me asking for a VAT receipt after delivery. I replied to the query and they left me a 4 star feedback stating how helpful I had been.
Now they have put in a claim for non delivery unbelievable cheek. Please can somebody help I cannot afford to lose this appeal account health is looking bad.
Kindest Regards
Pam
Help with A-Z Claim appeal
Please can somebody help with my A-Z claim appeal.
The customer is claiming non delivery of item. Tracking shows delivery.
However the customer did also contact me asking for a VAT receipt after delivery. I replied to the query and they left me a 4 star feedback stating how helpful I had been.
Now they have put in a claim for non delivery unbelievable cheek. Please can somebody help I cannot afford to lose this appeal account health is looking bad.
Kindest Regards
Pam
36 replies
Seller_hC0hNVDuILaKO
You obviously have the chance to represent yourself, so put in a simple timeline
Order date
Dispatch date
Delivery date
Invoice request date
Feedback date
and include evidence of everything, the tracking [and signature if you have it], the invoice request and the feedback.
You may need to open a case, reference the A-Z, attach all your evidence, and ask them to forward it to the A-Z team.
Keep your representation simple, but include all the relevant facts.
Seller_saK5Ah2SaNYjL
We haven’t had an A-Z granted but the customer almost always leaves negative seller feedback that Amazon will not remove. Damned if you do damned if you don’t …
We just had one where Amazon denied the claim but buyer left neg that they won’t remove. We send everything tracked or tracked and signed for.
Seller_xUKHc5xSYJmI4
Hi Pam
Did you enter the tracking information at the time of dispatch?
Has the customer given you an opportunity to try resolve the issue?
Does the tracking information show a signature?
If all the above applies. Go to the couriers website download the tracking information and ether save and a JPEG or PDF. Upload the information with your appeal stating the following
The order was placed on ************ and delivered on ***************** tracking number ************** signed for by ************ on ************.
With regards to your invoice create one on your system and sent by attaching the invoice to the message. If the customer claims it is not his/her signature inform the customer you will contact your courier for further information. I would recommend when processing the customer order to enter the customer contact telephone it proves vital in some instances. For example if the courier delivers to the wrong address.
Seller_2kCfFLybBcgZO
This is Kika’s template, and it works . . .
This order was shipped on SHIP DATE by COURIER NAME & SERVICE with Tracking Number TRACKING NUMBER and was delivered to the named recipient - NAME HERE - on DELIVERY DATE at TIME and duly signed for by NAME HERE.
A confirmation of delivery and the signature can be viewed at DIRECT LINK TO WEBSITE TRACKING RESULT.
I hope it helps.
Seller_xUKHc5xSYJmI4
Seller_YJAKpspBsjnyu
Refund the customer, quickly
I made this so easy for you
Seller_g4fSXLqmz9uGM
Had 4 this year all tracked and delivered. Amazon said no signature so lost all cases. You send the item you track the item the carrier provides a delivered status. AMAZON SAY NO
Seller_XyKgb2gD47pVo
you’ll loose,you’ll complain as its simple logice the buyer received the item, Amazon wont listen to a word youre saying, then try and convince you to pay them for their delivery service.
Welcome tor Amazon,take your trouser down before we enter.
go on tell me im wrong…
thank you have a nice day.
Help with A-Z Claim appeal
Please can somebody help with my A-Z claim appeal.
The customer is claiming non delivery of item. Tracking shows delivery.
However the customer did also contact me asking for a VAT receipt after delivery. I replied to the query and they left me a 4 star feedback stating how helpful I had been.
Now they have put in a claim for non delivery unbelievable cheek. Please can somebody help I cannot afford to lose this appeal account health is looking bad.
Kindest Regards
Pam
Help with A-Z Claim appeal
Please can somebody help with my A-Z claim appeal.
The customer is claiming non delivery of item. Tracking shows delivery.
However the customer did also contact me asking for a VAT receipt after delivery. I replied to the query and they left me a 4 star feedback stating how helpful I had been.
Now they have put in a claim for non delivery unbelievable cheek. Please can somebody help I cannot afford to lose this appeal account health is looking bad.
Kindest Regards
Pam
Help with A-Z Claim appeal
Please can somebody help with my A-Z claim appeal.
The customer is claiming non delivery of item. Tracking shows delivery.
However the customer did also contact me asking for a VAT receipt after delivery. I replied to the query and they left me a 4 star feedback stating how helpful I had been.
Now they have put in a claim for non delivery unbelievable cheek. Please can somebody help I cannot afford to lose this appeal account health is looking bad.
Kindest Regards
Pam
36 replies
36 replies
Seller_hC0hNVDuILaKO
You obviously have the chance to represent yourself, so put in a simple timeline
Order date
Dispatch date
Delivery date
Invoice request date
Feedback date
and include evidence of everything, the tracking [and signature if you have it], the invoice request and the feedback.
You may need to open a case, reference the A-Z, attach all your evidence, and ask them to forward it to the A-Z team.
Keep your representation simple, but include all the relevant facts.
Seller_saK5Ah2SaNYjL
We haven’t had an A-Z granted but the customer almost always leaves negative seller feedback that Amazon will not remove. Damned if you do damned if you don’t …
We just had one where Amazon denied the claim but buyer left neg that they won’t remove. We send everything tracked or tracked and signed for.
Seller_xUKHc5xSYJmI4
Hi Pam
Did you enter the tracking information at the time of dispatch?
Has the customer given you an opportunity to try resolve the issue?
Does the tracking information show a signature?
If all the above applies. Go to the couriers website download the tracking information and ether save and a JPEG or PDF. Upload the information with your appeal stating the following
The order was placed on ************ and delivered on ***************** tracking number ************** signed for by ************ on ************.
With regards to your invoice create one on your system and sent by attaching the invoice to the message. If the customer claims it is not his/her signature inform the customer you will contact your courier for further information. I would recommend when processing the customer order to enter the customer contact telephone it proves vital in some instances. For example if the courier delivers to the wrong address.
Seller_2kCfFLybBcgZO
This is Kika’s template, and it works . . .
This order was shipped on SHIP DATE by COURIER NAME & SERVICE with Tracking Number TRACKING NUMBER and was delivered to the named recipient - NAME HERE - on DELIVERY DATE at TIME and duly signed for by NAME HERE.
A confirmation of delivery and the signature can be viewed at DIRECT LINK TO WEBSITE TRACKING RESULT.
I hope it helps.
Seller_xUKHc5xSYJmI4
Seller_YJAKpspBsjnyu
Refund the customer, quickly
I made this so easy for you
Seller_g4fSXLqmz9uGM
Had 4 this year all tracked and delivered. Amazon said no signature so lost all cases. You send the item you track the item the carrier provides a delivered status. AMAZON SAY NO
Seller_XyKgb2gD47pVo
you’ll loose,you’ll complain as its simple logice the buyer received the item, Amazon wont listen to a word youre saying, then try and convince you to pay them for their delivery service.
Welcome tor Amazon,take your trouser down before we enter.
go on tell me im wrong…
thank you have a nice day.
Seller_hC0hNVDuILaKO
You obviously have the chance to represent yourself, so put in a simple timeline
Order date
Dispatch date
Delivery date
Invoice request date
Feedback date
and include evidence of everything, the tracking [and signature if you have it], the invoice request and the feedback.
You may need to open a case, reference the A-Z, attach all your evidence, and ask them to forward it to the A-Z team.
Keep your representation simple, but include all the relevant facts.
Seller_hC0hNVDuILaKO
You obviously have the chance to represent yourself, so put in a simple timeline
Order date
Dispatch date
Delivery date
Invoice request date
Feedback date
and include evidence of everything, the tracking [and signature if you have it], the invoice request and the feedback.
You may need to open a case, reference the A-Z, attach all your evidence, and ask them to forward it to the A-Z team.
Keep your representation simple, but include all the relevant facts.
Seller_saK5Ah2SaNYjL
We haven’t had an A-Z granted but the customer almost always leaves negative seller feedback that Amazon will not remove. Damned if you do damned if you don’t …
We just had one where Amazon denied the claim but buyer left neg that they won’t remove. We send everything tracked or tracked and signed for.
Seller_saK5Ah2SaNYjL
We haven’t had an A-Z granted but the customer almost always leaves negative seller feedback that Amazon will not remove. Damned if you do damned if you don’t …
We just had one where Amazon denied the claim but buyer left neg that they won’t remove. We send everything tracked or tracked and signed for.
Seller_xUKHc5xSYJmI4
Hi Pam
Did you enter the tracking information at the time of dispatch?
Has the customer given you an opportunity to try resolve the issue?
Does the tracking information show a signature?
If all the above applies. Go to the couriers website download the tracking information and ether save and a JPEG or PDF. Upload the information with your appeal stating the following
The order was placed on ************ and delivered on ***************** tracking number ************** signed for by ************ on ************.
With regards to your invoice create one on your system and sent by attaching the invoice to the message. If the customer claims it is not his/her signature inform the customer you will contact your courier for further information. I would recommend when processing the customer order to enter the customer contact telephone it proves vital in some instances. For example if the courier delivers to the wrong address.
Seller_xUKHc5xSYJmI4
Hi Pam
Did you enter the tracking information at the time of dispatch?
Has the customer given you an opportunity to try resolve the issue?
Does the tracking information show a signature?
If all the above applies. Go to the couriers website download the tracking information and ether save and a JPEG or PDF. Upload the information with your appeal stating the following
The order was placed on ************ and delivered on ***************** tracking number ************** signed for by ************ on ************.
With regards to your invoice create one on your system and sent by attaching the invoice to the message. If the customer claims it is not his/her signature inform the customer you will contact your courier for further information. I would recommend when processing the customer order to enter the customer contact telephone it proves vital in some instances. For example if the courier delivers to the wrong address.
Seller_2kCfFLybBcgZO
This is Kika’s template, and it works . . .
This order was shipped on SHIP DATE by COURIER NAME & SERVICE with Tracking Number TRACKING NUMBER and was delivered to the named recipient - NAME HERE - on DELIVERY DATE at TIME and duly signed for by NAME HERE.
A confirmation of delivery and the signature can be viewed at DIRECT LINK TO WEBSITE TRACKING RESULT.
I hope it helps.
Seller_2kCfFLybBcgZO
This is Kika’s template, and it works . . .
This order was shipped on SHIP DATE by COURIER NAME & SERVICE with Tracking Number TRACKING NUMBER and was delivered to the named recipient - NAME HERE - on DELIVERY DATE at TIME and duly signed for by NAME HERE.
A confirmation of delivery and the signature can be viewed at DIRECT LINK TO WEBSITE TRACKING RESULT.
I hope it helps.
Seller_xUKHc5xSYJmI4
Seller_xUKHc5xSYJmI4
Seller_YJAKpspBsjnyu
Refund the customer, quickly
I made this so easy for you
Seller_YJAKpspBsjnyu
Refund the customer, quickly
I made this so easy for you
Seller_g4fSXLqmz9uGM
Had 4 this year all tracked and delivered. Amazon said no signature so lost all cases. You send the item you track the item the carrier provides a delivered status. AMAZON SAY NO
Seller_g4fSXLqmz9uGM
Had 4 this year all tracked and delivered. Amazon said no signature so lost all cases. You send the item you track the item the carrier provides a delivered status. AMAZON SAY NO
Seller_XyKgb2gD47pVo
you’ll loose,you’ll complain as its simple logice the buyer received the item, Amazon wont listen to a word youre saying, then try and convince you to pay them for their delivery service.
Welcome tor Amazon,take your trouser down before we enter.
go on tell me im wrong…
thank you have a nice day.
Seller_XyKgb2gD47pVo
you’ll loose,you’ll complain as its simple logice the buyer received the item, Amazon wont listen to a word youre saying, then try and convince you to pay them for their delivery service.
Welcome tor Amazon,take your trouser down before we enter.
go on tell me im wrong…
thank you have a nice day.
