Help with plan of action
Can anybody help with me because I’m at a loss 
Amazon deactivated me, accusing me of selling counterfeit goods … I supplied them with relevant invoices and approval from the brand. I have not yet provided a POA because they said if you believe it was deactivated in error send invoices etc. Now i need a POA, how could i have a plan when it is their mistake? or am i missing something?
Help with plan of action
Can anybody help with me because I’m at a loss Amazon deactivated me, accusing me of selling counterfeit goods … I supplied them with relevant invoices and approval from the brand. I have not yet provided a POA because they said if you believe it was deactivated in error send invoices etc. Now i need a POA, how could i have a plan when it is their mistake? or am i missing something?
20 replies
Seller_gN6TAHiRnA38D
Just bumping this up to see if anyone can help
Seller_ejwc84JNL5Uk6
If you search through the forum there are loads of Plans and suggestions posted for this type of suspension - Adrian especially has provided lots of ideas.
Seller_f5cnodyVjLD4S
Amazon expect a Plan of action to show these 3 steps.
1 The root cause(s) of the issue.
2 The actions you have taken to resolve the issue immediately.
3 The steps you have taken to prevent the issue immediately going forward
When you have completed your POA please post it here, along with the original suspension notice.
The forum can then ensure it addresses all the issues and actions required that are needed to reactivate your account.
Seller_gN6TAHiRnA38D
Ok, I have this written up. I feel like technically I havent actually done a thing wrong, therefore it’s hard to know what to write. Their original message is in the screenshot.
The root cause(s) of the issue.
I did not provide an authorisation letter for the product and some of the invoices were beyond the 90 days
The actions you have taken to resolve the issue immediately.
I have supplied the relevant invoices and a letter of authorisation from the brand owner, including all contact details for the brand owner. The products that have invoices that are out of the 90 day time limit have been removed.
The steps you have taken to prevent the issue immediately going forward
To always supply invoices that are issued in the last 90 days
Seller_gN6TAHiRnA38D
I appreciate everyone’s help, thank you
Seller_gN6TAHiRnA38D
I haven’t had one complaint so I’m not sure why they were flagged 
In fact I hadn’t even sold any of them - I only uploaded these 3 products the day before. It’s 1 product with 12 different colour variations, but only 3 were flagged.
One person reported me for a different product a few weeks before, I couldn’t find the invoice so deleted it. I didn’t sell that product either - it was intellectual property rights. But it’s a completely different brand to this one
Seller_gN6TAHiRnA38D
Some of the shades were recognised by barcode and others I had to make new ones for …I can’t mind now which ones were which
If that is the case, Which it probably is, how do I go about the POA?
Thank you for all your help 
Seller_gN6TAHiRnA38D
It’s not my brand, it’s another brand and I have their authority to sell it. 
…or I am being really blonde here lol 
Seller_gN6TAHiRnA38D
Thanks everyone! That probably is the case, what do amazon want to hear in their plan of action in that case?
Seller_gN6TAHiRnA38D
Ok I spoke to seller support and it seems the problem is because I did not have permission to sell the brand. I have now provided them with a letter of authorisation from the brand owner. Is this POA ok?
The root cause(s) of the issue:
I uploaded a product without consent of the brand owner, which was a contradiction of intellectual property rights. This happened because I am a new seller and not as familiar with the regulations as I should be
The actions you have taken to resolve the issue immediately.
For the 3 ASINs in question I provided invoices and letter of authorisation from the brand. I have also provided contact deals for brand owner
The steps you have taken to prevent the issue immediately going forward
I have familiarised myself with Amazon’s regulations on Amazon Anti-Counterfeiting Policy, Intellectual Property Violations and Policies and Agreements to ensure this won’t happen again. I will not post products with permission from the brand owner going forward.
Help with plan of action
Can anybody help with me because I’m at a loss Amazon deactivated me, accusing me of selling counterfeit goods … I supplied them with relevant invoices and approval from the brand. I have not yet provided a POA because they said if you believe it was deactivated in error send invoices etc. Now i need a POA, how could i have a plan when it is their mistake? or am i missing something?
Help with plan of action
Can anybody help with me because I’m at a loss Amazon deactivated me, accusing me of selling counterfeit goods … I supplied them with relevant invoices and approval from the brand. I have not yet provided a POA because they said if you believe it was deactivated in error send invoices etc. Now i need a POA, how could i have a plan when it is their mistake? or am i missing something?
Help with plan of action
Can anybody help with me because I’m at a loss Amazon deactivated me, accusing me of selling counterfeit goods … I supplied them with relevant invoices and approval from the brand. I have not yet provided a POA because they said if you believe it was deactivated in error send invoices etc. Now i need a POA, how could i have a plan when it is their mistake? or am i missing something?
20 replies
20 replies
Seller_gN6TAHiRnA38D
Just bumping this up to see if anyone can help
Seller_ejwc84JNL5Uk6
If you search through the forum there are loads of Plans and suggestions posted for this type of suspension - Adrian especially has provided lots of ideas.
Seller_f5cnodyVjLD4S
Amazon expect a Plan of action to show these 3 steps.
1 The root cause(s) of the issue.
2 The actions you have taken to resolve the issue immediately.
3 The steps you have taken to prevent the issue immediately going forward
When you have completed your POA please post it here, along with the original suspension notice.
The forum can then ensure it addresses all the issues and actions required that are needed to reactivate your account.
Seller_gN6TAHiRnA38D
Ok, I have this written up. I feel like technically I havent actually done a thing wrong, therefore it’s hard to know what to write. Their original message is in the screenshot.
The root cause(s) of the issue.
I did not provide an authorisation letter for the product and some of the invoices were beyond the 90 days
The actions you have taken to resolve the issue immediately.
I have supplied the relevant invoices and a letter of authorisation from the brand owner, including all contact details for the brand owner. The products that have invoices that are out of the 90 day time limit have been removed.
The steps you have taken to prevent the issue immediately going forward
To always supply invoices that are issued in the last 90 days
Seller_gN6TAHiRnA38D
I appreciate everyone’s help, thank you
Seller_gN6TAHiRnA38D
I haven’t had one complaint so I’m not sure why they were flagged In fact I hadn’t even sold any of them - I only uploaded these 3 products the day before. It’s 1 product with 12 different colour variations, but only 3 were flagged.
One person reported me for a different product a few weeks before, I couldn’t find the invoice so deleted it. I didn’t sell that product either - it was intellectual property rights. But it’s a completely different brand to this one
Seller_gN6TAHiRnA38D
Some of the shades were recognised by barcode and others I had to make new ones for …I can’t mind now which ones were which
If that is the case, Which it probably is, how do I go about the POA?
Thank you for all your help
Seller_gN6TAHiRnA38D
It’s not my brand, it’s another brand and I have their authority to sell it. …or I am being really blonde here lol
Seller_gN6TAHiRnA38D
Thanks everyone! That probably is the case, what do amazon want to hear in their plan of action in that case?
Seller_gN6TAHiRnA38D
Ok I spoke to seller support and it seems the problem is because I did not have permission to sell the brand. I have now provided them with a letter of authorisation from the brand owner. Is this POA ok?
The root cause(s) of the issue:
I uploaded a product without consent of the brand owner, which was a contradiction of intellectual property rights. This happened because I am a new seller and not as familiar with the regulations as I should be
The actions you have taken to resolve the issue immediately.
For the 3 ASINs in question I provided invoices and letter of authorisation from the brand. I have also provided contact deals for brand owner
The steps you have taken to prevent the issue immediately going forward
I have familiarised myself with Amazon’s regulations on Amazon Anti-Counterfeiting Policy, Intellectual Property Violations and Policies and Agreements to ensure this won’t happen again. I will not post products with permission from the brand owner going forward.
Seller_gN6TAHiRnA38D
Just bumping this up to see if anyone can help
Seller_gN6TAHiRnA38D
Just bumping this up to see if anyone can help
Seller_ejwc84JNL5Uk6
If you search through the forum there are loads of Plans and suggestions posted for this type of suspension - Adrian especially has provided lots of ideas.
Seller_ejwc84JNL5Uk6
If you search through the forum there are loads of Plans and suggestions posted for this type of suspension - Adrian especially has provided lots of ideas.
Seller_f5cnodyVjLD4S
Amazon expect a Plan of action to show these 3 steps.
1 The root cause(s) of the issue.
2 The actions you have taken to resolve the issue immediately.
3 The steps you have taken to prevent the issue immediately going forward
When you have completed your POA please post it here, along with the original suspension notice.
The forum can then ensure it addresses all the issues and actions required that are needed to reactivate your account.
Seller_f5cnodyVjLD4S
Amazon expect a Plan of action to show these 3 steps.
1 The root cause(s) of the issue.
2 The actions you have taken to resolve the issue immediately.
3 The steps you have taken to prevent the issue immediately going forward
When you have completed your POA please post it here, along with the original suspension notice.
The forum can then ensure it addresses all the issues and actions required that are needed to reactivate your account.
Seller_gN6TAHiRnA38D
Ok, I have this written up. I feel like technically I havent actually done a thing wrong, therefore it’s hard to know what to write. Their original message is in the screenshot.
The root cause(s) of the issue.
I did not provide an authorisation letter for the product and some of the invoices were beyond the 90 days
The actions you have taken to resolve the issue immediately.
I have supplied the relevant invoices and a letter of authorisation from the brand owner, including all contact details for the brand owner. The products that have invoices that are out of the 90 day time limit have been removed.
The steps you have taken to prevent the issue immediately going forward
To always supply invoices that are issued in the last 90 days
Seller_gN6TAHiRnA38D
Ok, I have this written up. I feel like technically I havent actually done a thing wrong, therefore it’s hard to know what to write. Their original message is in the screenshot.
The root cause(s) of the issue.
I did not provide an authorisation letter for the product and some of the invoices were beyond the 90 days
The actions you have taken to resolve the issue immediately.
I have supplied the relevant invoices and a letter of authorisation from the brand owner, including all contact details for the brand owner. The products that have invoices that are out of the 90 day time limit have been removed.
The steps you have taken to prevent the issue immediately going forward
To always supply invoices that are issued in the last 90 days
Seller_gN6TAHiRnA38D
I appreciate everyone’s help, thank you
Seller_gN6TAHiRnA38D
I appreciate everyone’s help, thank you
Seller_gN6TAHiRnA38D
I haven’t had one complaint so I’m not sure why they were flagged In fact I hadn’t even sold any of them - I only uploaded these 3 products the day before. It’s 1 product with 12 different colour variations, but only 3 were flagged.
One person reported me for a different product a few weeks before, I couldn’t find the invoice so deleted it. I didn’t sell that product either - it was intellectual property rights. But it’s a completely different brand to this one
Seller_gN6TAHiRnA38D
I haven’t had one complaint so I’m not sure why they were flagged In fact I hadn’t even sold any of them - I only uploaded these 3 products the day before. It’s 1 product with 12 different colour variations, but only 3 were flagged.
One person reported me for a different product a few weeks before, I couldn’t find the invoice so deleted it. I didn’t sell that product either - it was intellectual property rights. But it’s a completely different brand to this one
Seller_gN6TAHiRnA38D
Some of the shades were recognised by barcode and others I had to make new ones for …I can’t mind now which ones were which
If that is the case, Which it probably is, how do I go about the POA?
Thank you for all your help
Seller_gN6TAHiRnA38D
Some of the shades were recognised by barcode and others I had to make new ones for …I can’t mind now which ones were which
If that is the case, Which it probably is, how do I go about the POA?
Thank you for all your help
Seller_gN6TAHiRnA38D
It’s not my brand, it’s another brand and I have their authority to sell it. …or I am being really blonde here lol
Seller_gN6TAHiRnA38D
It’s not my brand, it’s another brand and I have their authority to sell it. …or I am being really blonde here lol
Seller_gN6TAHiRnA38D
Thanks everyone! That probably is the case, what do amazon want to hear in their plan of action in that case?
Seller_gN6TAHiRnA38D
Thanks everyone! That probably is the case, what do amazon want to hear in their plan of action in that case?
Seller_gN6TAHiRnA38D
Ok I spoke to seller support and it seems the problem is because I did not have permission to sell the brand. I have now provided them with a letter of authorisation from the brand owner. Is this POA ok?
The root cause(s) of the issue:
I uploaded a product without consent of the brand owner, which was a contradiction of intellectual property rights. This happened because I am a new seller and not as familiar with the regulations as I should be
The actions you have taken to resolve the issue immediately.
For the 3 ASINs in question I provided invoices and letter of authorisation from the brand. I have also provided contact deals for brand owner
The steps you have taken to prevent the issue immediately going forward
I have familiarised myself with Amazon’s regulations on Amazon Anti-Counterfeiting Policy, Intellectual Property Violations and Policies and Agreements to ensure this won’t happen again. I will not post products with permission from the brand owner going forward.
Seller_gN6TAHiRnA38D
Ok I spoke to seller support and it seems the problem is because I did not have permission to sell the brand. I have now provided them with a letter of authorisation from the brand owner. Is this POA ok?
The root cause(s) of the issue:
I uploaded a product without consent of the brand owner, which was a contradiction of intellectual property rights. This happened because I am a new seller and not as familiar with the regulations as I should be
The actions you have taken to resolve the issue immediately.
For the 3 ASINs in question I provided invoices and letter of authorisation from the brand. I have also provided contact deals for brand owner
The steps you have taken to prevent the issue immediately going forward
I have familiarised myself with Amazon’s regulations on Amazon Anti-Counterfeiting Policy, Intellectual Property Violations and Policies and Agreements to ensure this won’t happen again. I will not post products with permission from the brand owner going forward.
