Hello Amazon Seller Identity Verification Team,
Hello @Seller_pAPBCLhysbW5T@Seller_rI7BZIczK8iAC
I am reaching out to request your urgent assistance with my seller account identity verification. On March 14, 2025, I received an email containing a video verification link. However, due to an issue I was experiencing at the time, I posted my concern on the Seller Forums and unfortunately lost access to my ID temporarily.
I have now recovered my ID and attempted to complete the verification, but I am facing a technical issue – the "Submit" button on the video verification page is not working, preventing me from proceeding.
Although the system still shows the video call option, I am unsure whether I should proceed that way, and I fear it may not properly resolve the verification status.
This is the id 17716984101 of seller support.
I have previously shared these concerns in my forum post and also contacted Seller Support. They responded to my inquiry, and I have attached images of their reply to this message for your reference.
Please kindly review my case and assist in one of the following ways:
Provide a working video verification link, or
Confirm if I should proceed with the video call option, or
Guide me on the next steps to resolve this issue quickly.
This issue is causing delays in my account verification, and I would appreciate your help in resolving it as soon as possible.
Thank you for your time and support.
