Hello,

We have had our listings blocked in the EU. Amazon is asking for responsible person information. We entered the responsible person contact information several years ago and everything was fine. So I don't know why this happened.

I had to re-validate all SKUs for each EU country. They are all showing valid now on the manage compliance page. However, not all listings re-instated, only some.

The ones that didn't reinstate still show as 'Inactive - blocked' and when I drill down into them, it says 'You need to enter EU responsible person'. However, the responsible person's information is valid for these SKUs.

I have been speaking with Amazon Seller Support for 3 weeks. They keep coming back with generic scripts and not reading what I have written in the messages. When I ring them they say they will escalate to an internal team and the loop continues.

So far I have tried editing the listing and uploading the flat file inventory loader. However, this throws an 'error 6039 You need to obtain approval to sell products in this restricted sub-category'. I checked and we don't have any limitations on the listings, I think this is because it's still 'incorrectly' asking for the responsible person information.

I have also deleted the listing and re-added 24 hours later. It's still the same issue.

I am getting frustrated with the lack of assistance from Amazon support. Has anybody else faced this problem? Do you have any ideas on how I can resolve this?

Thanks

amazon never responded.

i’m a legal seller and i don’t know why they deactivated my account. My units are due to be disposed on the 8-9th of November as they are on stranded inventory.

I have no money.

I have no time.

I have no hope.

I have a family who relies on me and I have mouths to feed.

I have a heart and a soul.

A roof to maintain.

And 1400+ units stranded in Amazon centers which I cannot remove as it will cost £2500 and I don’t have a fraction of that.

Those units were my life savings . Yes that was a mistake to trust Amazon so much and all in one product, never made profit either. But why isn’t Amazon considerate at all?

Reason for deactivation is allegedly ‘Failed Account Verification’. No explanation whatsoever on how. I asked for 2 more UTR letters and they didn’t listen or care at all. I don’t know what to do anymore.

Disposing the units will also cost a lot, more than £3000. I have no space at home ti store them so will have to store them elsewhere which will cost money, again.

Plus, where do i sell them? The product hasn’t succeeded in other platforms (yes, I’ve tried), and it has only worked in Amazon. I was expecting to get at least +600 sales in this month. By christmas they should have bene sold out. I’ve been deactivated since July.

Please help.

Please.

I keep sending appeals but keep getting the same response by a robot. No one is helping. I’m just being seen as an account number but no one from Amazon cares, even Amazon forum mods. I haven’t received a good response at all since July. Only false hope.

Please help. I have a week left before everything just dies around me. I don’t know what to do.

Thank you.

How do I contact seller support?