Hi everyone!
I'm hoping someone can point me to some 'hack' to speak to a human being at Amazon - I'm not sure how to tag the mods etc and I don't know the relevant names.
I only sell products I make or local associates make and ask me to sell on their behalf on Amazon. All the packaging is designed and commissioned by us. All the GTINs are from my GS1 account and have the relevant product and brand name details uploaded. All the photography is ours and I created all the listings.
About 6 months ago, I got a 'listing policy violation' for listing a product I was 'not approved to sell'. It's a product I designed, made, created the listing for etc. No-one else has ever sold on the listing.
I looked into it, and the product has been 're-branded' with a brand name that has nothing to do with the product. I assumed this was someone falsely claiming my listing and started a case to fight it. It took more than 2 months to even get a reply on the case, which asked for evidence of brand ownership (a number of things, like the GTIN on the branded website). I gave them everything they asked for.
There was the usual to-ing and fro-ing with irrelevant responses and them telling me that they couldn't change a brand name. I asked that, if they couldn't change a brand name, how had someone else changed the brand name on my listing if that was supposedly impossible - to a name that has nothing to do with the product. Cue another fortnight of pointless AI-generated drivel in my inbox that wasn't even comprehensible sentences until someone finally said that the brand name had been changed by Amazon in error and to wait 7 days and then the issue would be resolved.
Of course, nothing was resolved and nothing changed. No-one is selling on the listing because the only authorised distributor of the product is 'not approved' to sell the product.
And the case was closed.
So, I started again, referencing the case with direct quotes about how Amazon had said that this was Amazon's fault and that they would fix it.
The last 2 replies I've received haven't even been about my issue. They look like copy/paste responses from someone's else's case.
Is there any way of getting a human being to look at what Amazon have already said they would so and actually get someone to do what they already said they would do?
