Hello,
I am having a issue for quite a long time now. I have two deactivated accounts which are linked to each other. They both got deactivated a couple months ago and I have been moving back and forth but there is no way to get them reactivated.
The first account I created (per mistake) I created it in amazon.com, then I realized that since I reside in Spain that the best option for me was to create an account from amazon.es and so I did. At that time I didn’t know that I couldn’t have two sellers account under my name because of amazons policies, and I completely forgot about the first account I created.
After a few months operating in the second account (amazon.es) both accounts got deactivated. Since then I tried to reactivate the accounts following the process that amazon had indicated me. Which was to reactivate account n.1 and then proceed to reactivate account n.2. I tried to follow this process for multiple times but I did not succeed.
Then I came across an amazon operative, she told me the process that had been previously indicated to me was mistaken. She indicated me a whole new process which was that I first needed to delete account n.1 and then I could proceed to reactivate account n.2. So, I did.
She sent me a link through my email and I proceed to follow the instructions that link and email was indicating me. That indications made me delete multiple markets from account n.1 but not the account which was what I understood in the first place. That actions made me terminate multiple markets in that account and now I completely loose the access to it.
Right now, my problem is that customer service from account n.2 is telling me that I have the Mexican market from account n.1 deactivate it and I need to reactivate it for me to be able to completely reactivate account n.2 which is the one I am interested in keeping and operating from. Since I terminated the markets as I explained previously, I am completely unable to do that because when I terminated the markets I lost complete access to them and I am not able to see them in any way.
Could somebody please help me with this issue? I dont know how I need to proceed further or if somebody ever find themselves in the same position as I am. Please, any help is appreciated.
