Hello Sellers,
I hope you're all doing well. I’m reaching out to seek some guidance regarding a recent performance notification we received from Amazon regarding the authenticity of one of our products, ASIN: B08KT2Z93D. We were notified that there are concerns about the authenticity of the product, which is being raised as the primary issue. Our Amazon United Kingdom Seller Account has been deactivated on 10th September. We are working to reactivate it for 5 months.
I wanted to clarify that we source all of our products directly from Amazon.com listings sold by Amazon itself, ensuring that everything we sell is 100% authentic. After receiving the notification, we immediately complied with Amazon's request and have compiled the following documents to address the issue:
-Copies of invoices from Amazon.com, issued in the last 365 days, showing our purchase volume during this period.
-Order confirmation emails from Amazon.com.
-Delivery confirmation emails for the shipment to our warehouse in the United States.
-Our company information.
These documents have been submitted as part of our appeal so much time, and we are awaiting a response. We are also willing to verify our supply chain through a video call if needed to provide further assurance.
Has anyone else faced a similar situation? If so, how did you handle it, and what was your experience with getting your account reactivated? Any insights or advice would be greatly appreciated.
Thank you in advance for your help!
Best regards,
Ipek Gumustepe
