Incorrect delivery times advertising, bad effect on sales


#124

We didn’t receive much of that, everything has been fine since RM managed to clear their bank holiday backlog. Something happened overnight and we lost all the buy boxes.

I was wondering if anyone else has been affected?


#125

Point is that I haven’t had any complaints about delivery delays, yes one customer had to wait 3 / 4 weeks but that was Northern Ireland and it went to one of those holding companies. The customer was golden after I told her how things were with RM she was only too happy to wait and just when I had given up hope and after the umpteenth email where I offered to put the refund through, she left it another day and then told me it had arrived and thanked me for all my hard work.

I was managing my own buyers expectations by emailing them as soon as the order came through thus giving them a warning and also the opportunity to cancel and buy from another seller. I didn’t need my delivery or handling times adjusted.


#126

Most of the time the orders will arrive within the estimate time of arrival. Maybe this is an opportunity to reduce your postage costs? Or dispatch you orders a little later?

In addition to the above it would be a miracle if we actually got some positive feedback from either Amazon.Fr or Amazon.DE despite sending every order first class…


#127

I only ever send stuff 2nd class and it normally goes out the next working day (I used to send 1st class same day but since I work outside the home too it was just too much pressure), obviously Special delivery items arrive within a couple of days but I only buy SD for the insurance protection not because the book is urgent.

My feedback took a hammering when I stopped sending 1st class, I used to get c. 30% - 40% and it has probably dropped through the floor right now but such is life.


#128

I sometimes wonder in the UK amazon sometimes sends a email asking for feedback whether they do on other platforms unsure?


#129

They used to but as a customer I haven’t had one for ages. I think other sellers have said they’ve given up


#130

Before everyone complains ,
I have had to deal with the Amazon delivery time extension , loss of buy box and Paper servietes , being classed as toilet tissue and blocked for sale .
Ridiculous pricing issues resulting in blocked listing for no reason .

But My trade is still running at 7 times higher than this time last year

Please name me another Market place that can generate these sales , as I have not found one


#131

They also block the drains when you use them as toilet paper :roll_eyes: Amazon might need some advice from a water company :smiley:


#132

Any Updates on the situation?


#133

Still seems a very mixed narrative. RM have not really been pulling out all the stops in every UK region but overall sales are good. I suspect if I migrated to Amazon Shipping would soon get very positive delivery times advertised…