Incorrect product images
Just had to refund a customer because they thought wrong product was supplied by us. On checking our listing, I found the product image displayed was totally wrong. The main image had been updated by another seller using the same ASIN. There must be a better another way Amazon can manage this. It happens frequently. I know I can report/update my product to correct an issue, but changes can take 24hrs and doesn’t prevent it happening again or in the first place. Adding a product to Amazon is strict, so I don’t understand why its so easy for other sellers to edit existing ASIN listing detail?
16 replies
Seller_NoLYurmb006tq
Hi this has happened to me a couple of times quickest resolution I found;
*Change Stock To zero
*Add correct images again by using edit
*Contact Amazon via the support option - explaining issue in brief and what s doing
***In the message add images showing the image and correct manufacturers bar-code as its likely to be asked for to verify
I found its usually resolved in a couple of days.
Seller_TH9DATW06Doc2
This is happening more frequently now and amazon needs to action changes quicker and some feedback confirmation.
I had an ASIN thumbnail changed to cat food and another implying there was 2. One took weeks to fix and another still has not been. Given the rouge actor uploading racist images saga, you’d think they would step up their game on reviewing and changing edits.
Seller_U2pBlbpiLbwQ3
What Amazon fail to appreciate that changing the images after the customer has received the wrong item doesn’t resolve the real issue. Neither the seller, nor the buyer, has done anything wrong yet someone has to cover two lots of postage due to the ability of any other seller changing the product image, with the seller also having to put up with negative feedback if the customer decides it is our fault they haven’t received what they ordered.
It has happened to us 3 times in the last month.
Surely it is easy to stop as well. I know that a seller is supposed to provide proof before a listing changes but in many situations a product has different variations using the same bar code so changing the image is too easy to do.
Why can’t amazon contact all sellers with that item in their inventory and give them 24hrs to raise an objection to the change?
Seller_U2pBlbpiLbwQ3
17 responses now. Has anybody ever managed to get anywhere with Amazon SC Support, such as getting feedback removed, when this issue occurs?
Seller_U2pBlbpiLbwQ3
Had another one today on a child’s fancy dress costume. Listing details page has been changed to a different size to the one on the order. This is the 3rd time this month we have had this issue, absolutely ridiculous as we are having to waste time now checking every single order in case the details have been changed.
Seller_8mejlQIjX7ccP
I have had my listing changed to an item that is completely different. Sold thousands of units on Amazon and I’m the only seller of the item.
The sellersupport seem to be just bots.
Very frustrating!
