'Invoice Missing' - FBM orders?
I’ve just noticed the words ‘Invoice Missing’ IN RED against my FBM orders (like I’ve been a very naughty boy). Next to it is a button to ‘Upload invoice’.
However, these are FBM orders and I always put the packing slip in with the order as that contains all the relevant information. These are not business buyers so they don’t need a VAT invoice either.
Is Amazon going to expect us to upload an invoice, even if we’ve already sent it with the order?.. And perhaps more to the point, is this going to be another stick to beat us with if we don’t?
I’ve seen a number of threads on this but they all seem to get merged into another thread. HOWEVER, the OP of that thread is talking about FBA orders not FBM, so I hope this isn’t going to be merged into an irrelevant thread.
'Invoice Missing' - FBM orders?
I’ve just noticed the words ‘Invoice Missing’ IN RED against my FBM orders (like I’ve been a very naughty boy). Next to it is a button to ‘Upload invoice’.
However, these are FBM orders and I always put the packing slip in with the order as that contains all the relevant information. These are not business buyers so they don’t need a VAT invoice either.
Is Amazon going to expect us to upload an invoice, even if we’ve already sent it with the order?.. And perhaps more to the point, is this going to be another stick to beat us with if we don’t?
I’ve seen a number of threads on this but they all seem to get merged into another thread. HOWEVER, the OP of that thread is talking about FBA orders not FBM, so I hope this isn’t going to be merged into an irrelevant thread.
83 replies
Seller_qZO3ZCjoBXEeL
A packing slip is not an invoice, it is a packing slip.
VAT invoices should be supplied regardless. It is not for you to determine who is a business and who isn’t. Accounts don’t have to be registered as business buyers to be buying on behalf of their business.
Seller_UqbWqiKz7dpvC
If people ask for invoices I always supply them.We have to now for business customers,but in over 10 years trading I have only had a handful of requests and it’s quite easy to send one if required…
It seems totally unnecessary to produce one for every order…
Seller_ZpRCk4Ny3pa7z
Correct me if i’m wrong, but isn’t an Invoice by definition an “order to pay”?
The items are already paid for before we can print and process the order and we can’t download the money until they are sent, so surely an invoice is pointless we should be talking about receipts shouldn’t we?
Seller_vjVFTPcHHt4Da
I phones Amazon seller support last week about this and they told me that it is a glitch and their engineers were working on it. I explained that this “invoice Missing” appeared a few days ago within my seller central and the Amazon rep immediately said that they were aware of the issue. I reiterated the point and the Amazon rep confirmed that there was nothing I needed to do. I asked “so I should just ignore it” and was told “Yes” - I have an email confirming my question from Amazon.
Please do not take my word for it as I am aware that seller support can get it wrong regardless. So I suggest contact Seller Support to confirm what I was advised.
Hope that helps.
Seller_XVPKUdMKrsXgq
Bottom line, do we have to print invoices or not?. If we dont are we going to be penalized? Seems like waste of ink to me as many customers 99% dont even request an invoice!
Seller_RApQcBXq5UXpf
We all know that at some point (if this isn’t a glitch which Amazon just can’t be bothered to fix right now, but might fix down the line) is that not uploading invoices to every order or more likely “more than 95% of orders” will impact on our metrics, and eventually shut everyone down who isn’t able to manually upload an invoice to every order.
Planning ahead, in case the worst happens and it becomes policy to upload invoices, does anyone know of any third party software which can upload invoices automatically to orders marked as shipped and what other features do these kinds of software have?
I was going to create a case to find out more information but realistically, it’s not worth my time or effort to type out a question to Seller Support who will use their impressive copy and pasting skills to tell me what I have already found by reading through this thread.
Seller_XVPKUdMKrsXgq
If you are not Vat registered, then what do you do. We are below threshold so now baffled as how we can meet these upload invoices?
Seller_ZpRCk4Ny3pa7z
I’m sure going along this line simplify’s the problem, maybe even enough so Amazon can understand what they have done…
Seller_qCHuTn5dPLaer
It is just another way of forcing sellers to join their VAT invoicing scheme, which is obviously free for now. Once they have enough sellers joined the scheme, they will start charging for VAT invoices, mark my words.
'Invoice Missing' - FBM orders?
I’ve just noticed the words ‘Invoice Missing’ IN RED against my FBM orders (like I’ve been a very naughty boy). Next to it is a button to ‘Upload invoice’.
However, these are FBM orders and I always put the packing slip in with the order as that contains all the relevant information. These are not business buyers so they don’t need a VAT invoice either.
Is Amazon going to expect us to upload an invoice, even if we’ve already sent it with the order?.. And perhaps more to the point, is this going to be another stick to beat us with if we don’t?
I’ve seen a number of threads on this but they all seem to get merged into another thread. HOWEVER, the OP of that thread is talking about FBA orders not FBM, so I hope this isn’t going to be merged into an irrelevant thread.
'Invoice Missing' - FBM orders?
I’ve just noticed the words ‘Invoice Missing’ IN RED against my FBM orders (like I’ve been a very naughty boy). Next to it is a button to ‘Upload invoice’.
However, these are FBM orders and I always put the packing slip in with the order as that contains all the relevant information. These are not business buyers so they don’t need a VAT invoice either.
Is Amazon going to expect us to upload an invoice, even if we’ve already sent it with the order?.. And perhaps more to the point, is this going to be another stick to beat us with if we don’t?
I’ve seen a number of threads on this but they all seem to get merged into another thread. HOWEVER, the OP of that thread is talking about FBA orders not FBM, so I hope this isn’t going to be merged into an irrelevant thread.
'Invoice Missing' - FBM orders?
I’ve just noticed the words ‘Invoice Missing’ IN RED against my FBM orders (like I’ve been a very naughty boy). Next to it is a button to ‘Upload invoice’.
However, these are FBM orders and I always put the packing slip in with the order as that contains all the relevant information. These are not business buyers so they don’t need a VAT invoice either.
Is Amazon going to expect us to upload an invoice, even if we’ve already sent it with the order?.. And perhaps more to the point, is this going to be another stick to beat us with if we don’t?
I’ve seen a number of threads on this but they all seem to get merged into another thread. HOWEVER, the OP of that thread is talking about FBA orders not FBM, so I hope this isn’t going to be merged into an irrelevant thread.
83 replies
83 replies
Seller_qZO3ZCjoBXEeL
A packing slip is not an invoice, it is a packing slip.
VAT invoices should be supplied regardless. It is not for you to determine who is a business and who isn’t. Accounts don’t have to be registered as business buyers to be buying on behalf of their business.
Seller_UqbWqiKz7dpvC
If people ask for invoices I always supply them.We have to now for business customers,but in over 10 years trading I have only had a handful of requests and it’s quite easy to send one if required…
It seems totally unnecessary to produce one for every order…
Seller_ZpRCk4Ny3pa7z
Correct me if i’m wrong, but isn’t an Invoice by definition an “order to pay”?
The items are already paid for before we can print and process the order and we can’t download the money until they are sent, so surely an invoice is pointless we should be talking about receipts shouldn’t we?
Seller_vjVFTPcHHt4Da
I phones Amazon seller support last week about this and they told me that it is a glitch and their engineers were working on it. I explained that this “invoice Missing” appeared a few days ago within my seller central and the Amazon rep immediately said that they were aware of the issue. I reiterated the point and the Amazon rep confirmed that there was nothing I needed to do. I asked “so I should just ignore it” and was told “Yes” - I have an email confirming my question from Amazon.
Please do not take my word for it as I am aware that seller support can get it wrong regardless. So I suggest contact Seller Support to confirm what I was advised.
Hope that helps.
Seller_XVPKUdMKrsXgq
Bottom line, do we have to print invoices or not?. If we dont are we going to be penalized? Seems like waste of ink to me as many customers 99% dont even request an invoice!
Seller_RApQcBXq5UXpf
We all know that at some point (if this isn’t a glitch which Amazon just can’t be bothered to fix right now, but might fix down the line) is that not uploading invoices to every order or more likely “more than 95% of orders” will impact on our metrics, and eventually shut everyone down who isn’t able to manually upload an invoice to every order.
Planning ahead, in case the worst happens and it becomes policy to upload invoices, does anyone know of any third party software which can upload invoices automatically to orders marked as shipped and what other features do these kinds of software have?
I was going to create a case to find out more information but realistically, it’s not worth my time or effort to type out a question to Seller Support who will use their impressive copy and pasting skills to tell me what I have already found by reading through this thread.
Seller_XVPKUdMKrsXgq
If you are not Vat registered, then what do you do. We are below threshold so now baffled as how we can meet these upload invoices?
Seller_ZpRCk4Ny3pa7z
I’m sure going along this line simplify’s the problem, maybe even enough so Amazon can understand what they have done…
Seller_qCHuTn5dPLaer
It is just another way of forcing sellers to join their VAT invoicing scheme, which is obviously free for now. Once they have enough sellers joined the scheme, they will start charging for VAT invoices, mark my words.
Seller_qZO3ZCjoBXEeL
A packing slip is not an invoice, it is a packing slip.
VAT invoices should be supplied regardless. It is not for you to determine who is a business and who isn’t. Accounts don’t have to be registered as business buyers to be buying on behalf of their business.
Seller_qZO3ZCjoBXEeL
A packing slip is not an invoice, it is a packing slip.
VAT invoices should be supplied regardless. It is not for you to determine who is a business and who isn’t. Accounts don’t have to be registered as business buyers to be buying on behalf of their business.
Seller_UqbWqiKz7dpvC
If people ask for invoices I always supply them.We have to now for business customers,but in over 10 years trading I have only had a handful of requests and it’s quite easy to send one if required…
It seems totally unnecessary to produce one for every order…
Seller_UqbWqiKz7dpvC
If people ask for invoices I always supply them.We have to now for business customers,but in over 10 years trading I have only had a handful of requests and it’s quite easy to send one if required…
It seems totally unnecessary to produce one for every order…
Seller_ZpRCk4Ny3pa7z
Correct me if i’m wrong, but isn’t an Invoice by definition an “order to pay”?
The items are already paid for before we can print and process the order and we can’t download the money until they are sent, so surely an invoice is pointless we should be talking about receipts shouldn’t we?
Seller_ZpRCk4Ny3pa7z
Correct me if i’m wrong, but isn’t an Invoice by definition an “order to pay”?
The items are already paid for before we can print and process the order and we can’t download the money until they are sent, so surely an invoice is pointless we should be talking about receipts shouldn’t we?
Seller_vjVFTPcHHt4Da
I phones Amazon seller support last week about this and they told me that it is a glitch and their engineers were working on it. I explained that this “invoice Missing” appeared a few days ago within my seller central and the Amazon rep immediately said that they were aware of the issue. I reiterated the point and the Amazon rep confirmed that there was nothing I needed to do. I asked “so I should just ignore it” and was told “Yes” - I have an email confirming my question from Amazon.
Please do not take my word for it as I am aware that seller support can get it wrong regardless. So I suggest contact Seller Support to confirm what I was advised.
Hope that helps.
Seller_vjVFTPcHHt4Da
I phones Amazon seller support last week about this and they told me that it is a glitch and their engineers were working on it. I explained that this “invoice Missing” appeared a few days ago within my seller central and the Amazon rep immediately said that they were aware of the issue. I reiterated the point and the Amazon rep confirmed that there was nothing I needed to do. I asked “so I should just ignore it” and was told “Yes” - I have an email confirming my question from Amazon.
Please do not take my word for it as I am aware that seller support can get it wrong regardless. So I suggest contact Seller Support to confirm what I was advised.
Hope that helps.
Seller_XVPKUdMKrsXgq
Bottom line, do we have to print invoices or not?. If we dont are we going to be penalized? Seems like waste of ink to me as many customers 99% dont even request an invoice!
Seller_XVPKUdMKrsXgq
Bottom line, do we have to print invoices or not?. If we dont are we going to be penalized? Seems like waste of ink to me as many customers 99% dont even request an invoice!
Seller_RApQcBXq5UXpf
We all know that at some point (if this isn’t a glitch which Amazon just can’t be bothered to fix right now, but might fix down the line) is that not uploading invoices to every order or more likely “more than 95% of orders” will impact on our metrics, and eventually shut everyone down who isn’t able to manually upload an invoice to every order.
Planning ahead, in case the worst happens and it becomes policy to upload invoices, does anyone know of any third party software which can upload invoices automatically to orders marked as shipped and what other features do these kinds of software have?
I was going to create a case to find out more information but realistically, it’s not worth my time or effort to type out a question to Seller Support who will use their impressive copy and pasting skills to tell me what I have already found by reading through this thread.
Seller_RApQcBXq5UXpf
We all know that at some point (if this isn’t a glitch which Amazon just can’t be bothered to fix right now, but might fix down the line) is that not uploading invoices to every order or more likely “more than 95% of orders” will impact on our metrics, and eventually shut everyone down who isn’t able to manually upload an invoice to every order.
Planning ahead, in case the worst happens and it becomes policy to upload invoices, does anyone know of any third party software which can upload invoices automatically to orders marked as shipped and what other features do these kinds of software have?
I was going to create a case to find out more information but realistically, it’s not worth my time or effort to type out a question to Seller Support who will use their impressive copy and pasting skills to tell me what I have already found by reading through this thread.
Seller_XVPKUdMKrsXgq
If you are not Vat registered, then what do you do. We are below threshold so now baffled as how we can meet these upload invoices?
Seller_XVPKUdMKrsXgq
If you are not Vat registered, then what do you do. We are below threshold so now baffled as how we can meet these upload invoices?
Seller_ZpRCk4Ny3pa7z
I’m sure going along this line simplify’s the problem, maybe even enough so Amazon can understand what they have done…
Seller_ZpRCk4Ny3pa7z
I’m sure going along this line simplify’s the problem, maybe even enough so Amazon can understand what they have done…
Seller_qCHuTn5dPLaer
It is just another way of forcing sellers to join their VAT invoicing scheme, which is obviously free for now. Once they have enough sellers joined the scheme, they will start charging for VAT invoices, mark my words.
Seller_qCHuTn5dPLaer
It is just another way of forcing sellers to join their VAT invoicing scheme, which is obviously free for now. Once they have enough sellers joined the scheme, they will start charging for VAT invoices, mark my words.
