Item cannot be shipped?
I’m a UK seller, and a customer in China (emails via Amazon) wants to buy a relatively expensive out-of-print book from me. He asked several sensible pre-sale questions. I am despatching the book myself, not via Amazon.
However, Amazon has rejected his request to purchase saying “This item cannot be shipped to your delivery location. Please choose a different delivery location”
This doesn’t make sense to me, nor to the customer. I’m struggling to make Amazon Seller Support understand the problem.
Can anyone advise?
32 replies
Seller_DTufFoxJuMU0M
Sounds like you have not turned on international shipping.
Are you on the individual or professional plan?
Entirely up to you - but I wouldn’t be dispatching it… is it an expensive book? Have you covered all the duties and any vat/tax that will be due, priced it via an IOSS service etc?
Seller_DTufFoxJuMU0M
I don’t post overseas because I didn’t want to have to deal with the red tape.
But on Amazon a buyer can not be expected to pay anything extra to receive their order, so you will need to research what exactly you should be doing to send it with all relevant duties etc paid and what couriers you can use to send it that way, all while covering yourself with full tracking including signature for an A-Z.
Hopefully someone more experienced in overseas selling and selling something of such value will come along
Seller_XwBi5OaHVBmkc
Just read your post again ,Sound like you are dropshipping? so no they will not send it to China.
Seller_ctQ33ySW0JpmW
Serious thanks for the advice above. I’m not drop-shipping this item. First problem solved - my international shipping options needed tweaking for China. A few more queries:
-
RM = Royal Mail? I’d normally use DHL or UPS for an item like this. Previous experience on how Royal Mail handles insurance claims isn’t reassuring.
-
I’ll ask Amazon regarding my responsibility for import charges, but any advice welcome.
-
Talking to Amazon support about the original query they mentioned it’s possible to choose specific countries, but the only choices I can see are UK only / UK + EU / UK + worldwide, and not obvious how to breakdown “worldwide”.
