Learn how to group your buyer-seller messages into cases


You can now group your buyer-seller messages into “cases” to easily manage separate customer service interactions with the same buyer.

Currently all buyer-seller messages form an ongoing thread between each buyer and seller pair.

The new “cases” feature lets you group messages based on order and topic.

Once a buyer’s question or issue is solved, you can resolve the “case” and all the future communications will start as a new “case”. You can still view the resolved “cases” in the messages inbox.

Click the Messages inbox banner to opt in to the new feature. You can opt out of viewing ongoing buyer-seller messages at any time.


Can anyone actually see this update?


No, not here yet…



@Amazon_News - if you indeed are a real person - maybe update us when the feature is actually available?