Listing blocked
One of my listing is blocked because of customer complain. Even after submitting POA which finally got accepted the listing is still kept Inactive. Seller support informed that Amazon reserves the right to keep it inactive based on the complain.
My concern is why is the POA accepted which clearly mentions that the listing can now be made active but still it is not made active.
Is there any solution for this?
5 replies
Seller_EJIX7rqDNQJi2
Could you post here the response which you received from Amazon after submitting your Plan of Action?
Normally, each appeal needs to be accompanied with:
- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
- Contact information for your supplier, including name, phone number, address, and website.
If your listing was really reactivated, then you will need to open a case with the Seller Support, where you will attach a screenshot of the reinstatement notice and request them to reactivate the listing.
Seller_VXaLhdMZlBldU
below is the mail contents
Dear,
We reviewed the information you provided and decided that you may continue to offer these items on Amazon:
ASIN: B07PJDJ79P
If you have problems reinstating these items, you may have stranded inventory. Learn how to fix listing errors in Seller Central Help (https://sellercentral.amazon.in/gp/help/201436600).
You can view your account’s performance at (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/in/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.in
