Logging official complaint to Amazon

#1

Hi everyone, our charities seller account has been suspended and our accounts are frozen, does anyone know how to make an official complaint and who to direct it to?

#2

Probably more important, is to sort out why your account has been suspended.
Just complaining won’t get you very far.

What is the suspension notice you have received?

#3

as neil rightly says it would be a better use of your time to try to get your account reinstated
can you post the deactivation notice for assistance?

#4

Amazon does not have a process to make and official complaint to them. as other have stated you could try and get the suspension removed.

#5

Thanks Neil! They keep going back and forth with us about our verification. We have provided all the relevant documents but they are still rejecting them

#6

In which case, there is some sort of issue with your documents.
What exactly are they asking for and what exactly are you providing them with?

You really won’t get very far with a complaint. It certainly won’t speed things up.
And if you haven’t even got your account verified yet, then the most likely outcome, is they will simply refuse to allow you to sell.

#7

Hi,
Is this an account reverification as your account is over 1 yr old, or is it because you have you reached the 15,000 euros disbursement limit?

#8

No feedback, no sales, so I doubt it’s a reverification, but a new account.

https://www.amazon.co.uk/sp?_encoding=UTF8&seller=A2SJEMTMIC8B7L

#9

But it is over 1 yr old! Look at the forum profile.

#10

The actual account on Amazon, is in “Just Launched” status.
Take a look at the link.

#11

It stays like that till feedback is received.

#12

Hi everyone, we launched our account last November and they let us sell our books right up until September as they claimed we hadn’t been verified even though they allowed us to sell. We have just over £7000 in our account but can’t touch it till we have been verified. They have asked us to share of our trustees information and every time we provide them with this they asked for additional documents. You can never speak to the same person twice, many of the staff do not speak English very well and they “support” desk never allow us to speak to the “verification” team and it seems they only communicate with them by email.

#13

They have said that they will permanently close our account tomorrow so we are desperate to get the funds out, but we need to be verified.

#14

When you first registered what documents did you send ?

#15

We sent our articles of association and our CEO proof of address and proof of ID

#16

Can you also post the notification from them

#17

Dear seller,

We need some additional documents to continue with your account verification.

The Trustee List previously provided was not up-to-date.

Please upload the documents listed below to the “Settings” section of Seller Central (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html). It is important that the documents are easy to read. The information on the documents should also match the information entered in Seller Central.

The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.

– A full list of all current trustees of your organisation.

Please include the following information for each trustee.
–Full name (including any middle names)
–Date of birth.

We do not accept screenshots.

If you do not upload this document within 60 days, we will be unable to prevent the suspension of your selling privileges.

Once we have received the required documents, we will continue with your verification.

If you have any questions, you can contact us at any time, by clicking the link below and selecting “Your Account” and then “Account Verification”. (http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html).

Sincerely,

The Amazon Payments Team

#18

There were Director changes made on 4th November, what did you send and when
How did you send the info on the 10 officers ?

#19

We didn’t send the vice chair’s information the first time so we sent the chair, vice chair and two other trustees. The form will only allow you to upload the 4 trustees not all 9 and besides they only requested 4 so that’s all we submitted.

#20

You need to send them all