New account deactivated. Appeal needed?
I applied for a seller account in April. After submitting all requested documents, including passport etc, I got a notice that my account “failed” verification:
For your security, we have suspended your Amazon seller account because we need additional documentation to verify your identity. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.
How do I reactivate my account?
Please confirm that there is a valid credit card on file, and provide one of the following documents in .pdf, .png, .jpeg, or .gif format. These documents must be authentic and unaltered.
– A business license, if applicable.
– A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible
I provided them with a utility bill of my home address on file, as well as changed my credit card on file, assuming that they had an issue with the first one.
A few days later I received the following message:
_Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. _
_ _
_Why is this happening? _
_Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. _
_ _
What happens if my account is not reactivated?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.
_ _
_We may not respond to further emails about this issue. _
Sincerely,
Seller Performance Team
Amazon.co.uk
I responded by providing a utility bill for my business, as I assume that that is what they were looking for. However, it’s been at least 48 hours and I have not heard back.
What is needed here? Is this standard verification procedure? Do I now need to go through a full appeal with a plan of action etc?
8 replies
Seller_64jziShTiTjOq
It’s likely to take a lot longer than 48 hours, especially at the moment when Amazon have staff shortages like every other business. You just have to wait for their next response. Don’t try to chase them up or you’ll just go to the back of the queue each time and never get an answer
Seller_N01EngGWX6eyG
OK, after uploading everything they asked for, I get this message:
_We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time. We were unable to verify the document(s) you provided. _
During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Why is this happening?
__Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity. _
ow do I reactivate my account? Please confirm that there is a valid credit card on file, and provide the requested document(s) in .pdf, .png, .jpeg, or .gif format. The name and address on the document(s) must match your name and address in Seller Central. Please certify that you have provided the document(s) in one of the supported languages. Supported languages include: Arabic, simplified Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish. How do I send the required information?
_ Please submit your documents by following this link: https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_ap. _
Once we receive your documents, we will review them and decide whether you may sell on Amazon again. What happens if I do not send the requested information? You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.
What does Amazon want from me here? I have provided them with everything they asked for. The credit card on file is 100% legit and active, the documents I sent in are 100% legit and match exactly my address on file. What now???
Seller_f5cnodyVjLD4S
Hi John,
If Amazon say your credit card is invalid you can check the following points:-
https://sellercentral-europe.amazon.com/sw/AccountInfo/ChargeMethod/step/View?ref_=macs_aichrgvw_alrt_acinfohm
- The number you entered should match the number on your credit card.
- The billing address you entered should match the billing address on your credit card statement.
- The postal code should not have any spaces.
- The card is still valid (has not crossed the card expiration date).
- The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
Check with your financial institution to confirm your credit card meets the following criteria:
- Adequate credit available.
- No limitations on internet or mail order charges.
- Is not a “prepaid” card.
- Chargeable in the currency of the Amazon marketplace(s) for which the card is being provided.
I hope this helps
Seller_Tx4Km01GPPwlw
Any update on this as I’m going through the exact same thing.
Seller_Tx4Km01GPPwlw
Ok, Guys, I’ve been fully verified as an ltd company.
All I did was follow the guidelines posted on the amazon page link below and within minutes my account was reactivated and I had to email them to reverify my account based on all the documents submitted and within 48 hours I have now been verified.
https://sellercentral.amazon.co.uk/gp/help/help-popup.html/?itemID=201200780
I submitted all the documents below including a Worldfirst bank account statement
I also added a copy of my driving license and passport so there was no doubt left for the person reviewing my case
Private limited liability companies registered in the United Kingdom:
- Current Appointments Report (CAR) dated from the past 90 day
- World first Bank Statement in the name of the Business and dated from the past 90 days
- Articles of Association
- Memorandum of Association or Statement of Capital – this document displays the shareholders and the division of the shares
The Companies House documents can be obtained from http://wck2.companieshouse.gov.uk/
